IT Support Analyst
Há 5 dias
IT Support Analyst at Caterpillar Inc. Job Description Summary Supports the Chat‑IT/ServiceNow Virtual Agent program by designing and delivering conversational experiences that improve self‑service and user satisfaction. Assists in developing, testing, and implementing Virtual Agent topics, integrations, and related application systems. What You Will Do Assist in developing and configuring Virtual Agent topics and related integrations for small or well‑defined projects under guidance from senior team members. Support the preparation of technical and procedural documentation required for Virtual Agent/application system development. Create simple flowcharts or diagrams (e.g., using Visio) to illustrate processing logic for conversational flows. Help implement solutions by writing or configuring basic application logic, performing functional tests, troubleshooting issues, and updating documentation as directed. Follow established timelines for regular ServiceNow releases; assist in planning and coordinating updates under supervision. Log and track support cases with ServiceNow (HI portal), including documenting steps, monitoring progress, and validating fixes with guidance. Update and maintain work items in Azure DevOps (Boards/Backlogs/Sprints) and assist with backlog refinement activities alongside IT owners and SMEs. Apply basic ITSM concepts (Incident, Request, Problem, Change, Knowledge) when helping design flows or reviewing solutions. Contribute ideas for improving Virtual Agent experiences and assist in piloting enhancements; learn to measure results using provided data and tools. Assist in analyzing data from Virtual Agent interactions and system logs to help identify issues and suggest areas for improvement. Help draft user communications for new features and self‑service solutions. Participate in user feedback sessions to understand pain points and incorporate insights into solution design. Skills & Requirements Bachelor’s degree Pre‑Advanced English Basic background in programming logic to understand flow control, conditions, and data handling for Virtual Agent topics and integrations. Troubleshooting skills Top Candidates Will Also Have ITSM knowledge Servicenow knowledge Note: This position requires the candidate to work on‑site five days a week. Benefits Medical plan Dental plan Medicines reimbursement Psychological, Legal, Social and Finance Support Program Private pension plan Profit share Meal assistance Christmas basket Transportation Life and personal insurance Extended maternity and paternity leave Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport) Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location Equal Opportunity Employer Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. #J-18808-Ljbffr
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IT Support Analyst
1 semana atrás
Piracicaba, Brasil Caterpillar Brazil Tempo inteiroIT Support Analyst page is loaded## IT Support Analystlocations: Piracicaba, São Paulotime type: Full timeposted on: Posted Todayjob requisition id: R **Career Area:**Technology, Digital and Data**Job Description:****Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the work we...
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It Support Analyst
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Piracicaba, Brasil Caterpillar Brazil Tempo inteiroIT Support Analyst page is loaded## IT Support Analystlocations: Piracicaba, São Paulotime type: Full timeposted on: Posted Todayjob requisition id: R************Career Area:**Technology, Digital and Data**Job Description:****Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the...
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IT Support Analyst
1 semana atrás
Piracicaba, Brasil Caterpillar Financial Services Corporation Tempo inteiroCareer Area Technology, Digital and Data Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't...
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IT Support Analyst
1 semana atrás
Piracicaba, Brasil Caterpillar Tempo inteiroCareer Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't...
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IT Support Analyst
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IT Support Analyst
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IT Support Analyst
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Piracicaba, São Paulo, Brasil Caterpillar Inc. Tempo inteiro R$40.000 - R$60.000 por anoCareer Area:Technology, Digital and DataJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...
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It Support Analyst
1 semana atrás
Piracicaba, Brasil Caterpillar Financial Services Corporation Tempo inteiroCareer AreaTechnology, Digital and DataJob DescriptionYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't just...
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Piracicaba, Brasil Caterpillar Brazil Tempo inteiroIT Automation Analyst page is loaded## IT Automation Analystlocations: Piracicaba, São Paulotime type: Full timeposted on: Posted Todayjob requisition id: R************Career Area:**Technology, Digital and Data**Job Description:****Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just...
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