Import Specialist

Import Specialist – Full time, located in São Paulo, HQ. The role of the Import Specialist is to process and handle air and ocean import shipments for our customers, ensuring the highest quality standards and providing service solutions that meet or exceed our customer's requirements. This position may oversee the Customs House Brokerage (CHB) process, ensure compliance with laws and regulations, and manage all customs house broker transactions and other government agency regulations in a timely manner. Essential Functions Prepare, review, and process appropriate documents (e.g., customer classification, commercial invoices, etc.) ensuring files contain all necessary copies, are accurate, and in the proper sequence. Process customs entries and check customs release details to ensure any discrepancies are handled promptly and accurately. Receive and track customer bookings/shipments, update clients on shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost, and invoice all files. Comply with all company business process guidelines. Bill/Invoice each file to the respective customers, paying close attention to payment terms for the responsible party. Resolve and reconcile incorrect payables by working with vendors and overseas offices. Assist sales, department manager(s), and colleagues in compiling quotes. Provide accurate job costing forecast ensuring all payables, receivables, and accruals are set and properly managed per company rules and guidelines. Provide responsive customer service. Dispatch freight for delivery and maintain communication with trucker throughout delivery. Other duties as requested. Supervisory Responsibilities None. Qualifications Excellent organizational skills. Excellent communication skills. Flexibility. Strong computer skills, including Microsoft Office suite. Detail oriented, able to multitask and meet deadlines. Able to work in a team and independently. Knowledge of U.S. customs laws, practices, and procedures. Education and Experience High School Diploma is a plus or GED required. Minimum 3 years of experience in imports or a combination of education and expertise required. Experience and knowledge regarding import entry procedures, compliance, rules and regulations preferred. Knowledge of First Port of Arrival (FPOA) entry processes is preferred. FDA experience preferred. Knowledge of Importer Security Filing (ISF) preferred. Good working knowledge of OGA transactions preferred. Environment 100% performed in a climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers, reach with arms, talk and hear; frequently required to stoop, kneel, and crouch; lift weight or exert a force of up to a maximum of 25 pounds. Additional Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. The incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Management retains discretion to add or change duties of this position at any time. #J-18808-Ljbffr