Infrastructure Analyst 1

1 semana atrás

São Paulo, São Paulo, Brasil Citi Tempo inteiro
The Infrastructure Analyst 1 is an entry level role responsible for assisting with desktop AV LAN / WAN and help desk administration activities
including maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to
use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
**Responsibilities**:
- Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
- Participate in testing activities, including the creation and execution of basic test scripts
- Execute project plan task
- Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
- Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
and reporting control issues with transparency.
**Qualifications**:
- Previous relevant experience preferred
- 5-8 years of experience in a Technology Infrastructure role
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
- Knowledge and experience with ServiceNow, ResolveIT, CHDP, CyberArk, SCCM
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
- Demonstrated knowledge of operational process changes and improvement
**Education**:
- Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

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