Support Engineering Manager
Há 7 dias
Join to apply for the Support Engineering Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a global distributed team of over 1200 colleagues in more than 75 countries, with few office-based roles. Teams meet a few times a year in various global locations to align on strategy and execution. The regional Support Managers lead world-class Support teams—resolving complex technical issues for customers worldwide on Ubuntu Server, Desktop, and public cloud. They embody customer focus—ensuring customer satisfaction—and technical excellence—keeping the support team updated with the latest technology and troubleshooting efficiently. We seek managers for both our Cloud Support Group and Devices Support Group. The role entails: Managing a professional support team, including skills development and performance management Operational control, shift scheduling, and accountability for KPIs Ensuring all customer cases are responded to within SLAs and professionally Acting as the escalation contact for customers and addressing escalations appropriately Ensuring customer satisfaction Contributing to the support knowledge base Continuously improving team processes and support delivery Hiring, developing, and training support staff to meet business needs Collaborating with leadership on growth and transformation initiatives What we are looking for in you: Extensive CLI experience with Linux at a technical level (Support, Development, Implementation) Leadership and team management experience Ability to perform under pressure with a strong customer focus Fluency in English and preferably another language Excellent verbal and written communication skills Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies Proven contributions to Open Source projects Software development experience Experience working in support organizations Hands-on experience with Canonical products What we offer colleagues: Distributed work environment with biannual in-person team sprints USD 2,000 annual learning and development budget Annual compensation review and performance bonuses Additional benefits reflecting our values and local needs Recognition rewards, holiday leave, maternity/paternity leave Employee Assistance Programme Travel opportunities to meet colleagues Travel upgrades for company events About Canonical: Canonical pioneers in open source, publishing Ubuntu—the platform for AI, IoT, and cloud. We recruit globally, uphold high standards, and foster a remote work culture since 2004. Working here challenges you to think differently, learn new skills, and excel. Canonical is an equal opportunity employer: We value diversity and are committed to fair consideration regardless of background or identity. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries Software Development #J-18808-Ljbffr
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Support Engineering Manager
3 semanas atrás
Rio de Janeiro, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Support Engineering Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform,...
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Software Engineering Manager
2 semanas atrás
Rio de Janeiro, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Sustaining EngineeringJoin or sign in to find your next job Join to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Software Engineering Manager - Sustaining Engineering3 days ago Be among the first 25 applicants Join to apply for the Software Engineering Manager - Sustaining Engineering...
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Engineering Manager
3 semanas atrás
Rio de Janeiro, Brasil Canonical Tempo inteiroEngineering Manager - Solutions EngineeringJoin or sign in to find your next job Join to apply for the Engineering Manager - Solutions Engineering role at Canonical Engineering Manager - Solutions Engineering3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - Solutions Engineering role at Canonical Get AI-powered advice on...
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Engineering Manager
2 semanas atrás
Rio de Janeiro, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Engineering Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global...
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Engineering Manager
Há 2 dias
Rio de Janeiro, Brasil Canonical Tempo inteiroJoin to apply for the Engineering Manager - AppArmor role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - AppArmor role at Canonical As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security Engineering Manager directly impacts the safety and...
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Project Engineering Manager
4 semanas atrás
Rio de Janeiro, Brasil TechnipFMC Tempo inteiro**Company Summary**TechnipFMC is a global oil and gas leader, specialized in subsea, onshore, offshore, and surface technologies. Our mission: to enhance the performance of world’s energy industry. How we do it: by constantly challenging conventions and investing in our 37 000+ employees, across 48 countries. At TechnipFMC, we aim to offer an inspiring...
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OpenStack Engineering Manager
2 semanas atrás
Rio de Janeiro, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the OpenStack Engineering Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the OpenStack Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our...
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Engineering Manager
2 semanas atrás
Rio de Janeiro, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Engineering Manager - Ubuntu Security role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - Ubuntu Security role at Canonical As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security...
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Engineering Manager
3 semanas atrás
Rio de Janeiro, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Engineering Manager - AppArmor role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - AppArmor role at Canonical As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security Engineering...
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Sr. Manager, Engineering
Há 4 dias
Região Geográfica Intermediária de Juiz de Fora, Brasil Avalara Brasil Tempo inteiroOverview Join Avalara Brasil as a Senior Software Engineering Manager. This role leads multiple engineering teams responsible for building core components of Avalara's tax technology platform. It offers the opportunity to shape technical direction, improve engineering excellence, and deliver services that power compliance solutions for global customers. The...
