Senior technical consultant –

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Senior Technical Consultant – Service Now (Technology and Core Business Workflows) We are seeking an experienced Senior Technical Consultant in Service Now with a proven track record of delivering large scale implementations across Technology Workflows such as ITSM, ITOM, ITAM, SPM, Risk, Sec Ops and Core Business Workflows including HRSD, S2 P, Workplace Service Delivery, Legal and others This role requires a professional with both strong technical expertise and solution design skills, capable of translating customer requirements into scalable Service Now solutions while ensuring governance, performance, and long term maintainability. As a Senior Technical Consultant, you will Lead configuration and implementation of multiple Service Now modules with deep hands on technical skills Design, script, and optimize solutions using Java Script, Flow Designer, Playbooks, and platform automation features Implement and govern large scale integrations with high data volumes, ensuring performance and security standards are met Apply best practices in platform governance, performance optimization, and maintenance including upgrades and patching Configure and extend the platform using business rules, client scripts, ACLs, notifications, knowledge management, service portal and employee experience features Act as a trusted advisor, guiding customers through adoption strategies, process improvements, and alignment with Service Now leading practices Mentor junior consultants and collaborate with solution architects, project managers, and business process consultants to drive successful project outcomes Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Required Advanced English and Spanish Proven hands on experience in Service Now implementations covering Technology Workflows ITSM, ITOM, ITAM, SPM, Risk, Sec Ops and Core Business Workflows HRSD, S2 P, Workplace Service Delivery, Legal and others Advanced development skills in Java Script including scripting with business rules, client scripts, UI policies, ACLs and customizations Strong knowledge of Flow Designer, Playbooks, Knowledge Management, Service Portal and Employee Center Experience with integrations involving large data volumes using Service Now native and custom approaches Solid knowledge of platform performance, governance, and maintenance best practices Advanced expertise in at least three Service Now modules Experience with upgrades and patching cycles Knowledge of business processes related to Service Now modules Experience in Financial Services, Telecommunications, or Public Sector industries Knowledge of architecture frameworks such as TOGAF or similar Nice to Have Proficiency in implementing and configuring Service Now AI capabilities, with the ability to design solutions that leverage AI features to optimize workflows and enhance user experience. Service Now Certifications CTA Certified Technical Architect CSA Certified System Administrator CAD Certified Application Developer Two or more CIS Certified Implementation Specialist certifications Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service. Equal Opportunity Employer Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U. S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.