Community Manager

3 semanas atrás

São Paulo, Brasil Edgeuno Tempo inteiro

As the Community Manager at EdgeUno, you will be the voice and advocate of our brand, building and nurturing relationships with our online audience. You will drive the brand’s positive image by creating engaging content, monitoring social interactions, and fostering a vibrant community. Working closely with cross-functional teams, including marketing, customer success, and product, you’ll help shape a cohesive brand presence and ensure our digital touchpoints resonate with our audience. This role requires past experience with startup environments, a passion for online engagement, and the ability to understand tech without needing deep technical expertise.


Core Responsibilities


Community Engagement :

  • Design and implement a community strategy that connects with our target audience, including customers, industry peers, and brand advocates.
  • Develop and publish engaging, relevant, and on-brand content across social platforms and online communities.
  • Respond to customer inquiries, feedback, and comments in a timely and professional manner to build trust and maintain a positive brand image.
  • Foster a sense of community by creating conversation-starters, managing community events, and organizing virtual meetups and Q&A sessions.

Brand Reputation Management :

  • Monitor brand sentiment across social channels, forums, and review sites, ensuring a positive brand presence in all digital interactions.
  • Collaborate with customer support and marketing to address issues and improve user experience based on community feedback.
  • Work with external partners and influencers to amplify the brand message, driving awareness and credibility within our industry.

Content Creation and Strategy :

  • Produce and manage a content calendar to maintain regular engagement with our audience.
  • Create content in collaboration with the marketing team to share the latest company news, product updates, and thought leadership topics.
  • Conduct content experiments and analyze engagement metrics to optimize posts and interaction patterns for each platform.

Cross-functional Collaboration :

  • Partner with the marketing team to align community initiatives with broader brand and content strategies.
  • Work with the product team to relay customer feedback, insights, and suggestions for continuous product improvement.
  • Coordinate with the business development team to support brand objectives that drive customer acquisition and retention.

Analytics and Reporting :

  • Set and track key metrics for community growth, engagement, and satisfaction.
  • Prepare monthly reports on community trends, engagement metrics, and brand sentiment, using insights to refine community strategies.

Requirements


  • Proven experience as a Community Manager or similar role in a startup environment.
  • Bachelor’s degree in Communications, Marketing, Business, or a related field.
  • 3+ years of experience in online community building, customer engagement, or social media management.
  • Proficiency with social media platforms, community tools, and analytics to measure community impact.
  • Strong written and verbal communication skills, with the ability to engage and inspire diverse audiences.
  • Familiarity with current trends in social media, digital content, and online engagement.
  • Ability to navigate and manage community challenges with empathy, professionalism, and a customer-focused mindset.
  • Demonstrated creativity in content creation and strategy, along with a data-driven approach to community growth.
  • Professional proficiency in English; additional languages are a plus for audience expansion.
  • Ensure that your resume is submitted in English, as resumes in other languages may not be considered for review.

What We Offer


At EdgeUno, we offer a competitive compensation package, development, and training opportunities to shape and realize your career goals, a trustful environment where you can be yourself, share your thoughts, and create a valued partnership. We're looking for someone who shares our passion for innovation and our commitment to deliver a turnkey experience for cloud, gaming, streaming, and content companies who want to accelerate their expansion in Latin America with a customer-first focus. Join us and make an impact

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