Information Technology Manager

Overview Get AI-powered advice on this job and more exclusive features. Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world. Through our products & services, we can make a difference in the lives and futures of our clients. Our team at Ledn is a passionate group of individuals from diverse backgrounds. The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy. Combining these values with our conviction makes Ledn an unstoppable force in changing the world for the better. Come join us as we build, innovate and revolutionize financial services The Opportunity We are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full-time Manager of IT. The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools. A successful candidate will have demonstrated previous success in similar role(s) in rapidly growing, security-first environments. The right person is passionate about automation, scripting, and building infrastructure as code. But, just as passionate about helping end users who are in need of help. You will be a participant in the design, implementation and management of our growing corporate cloud first infrastructure and networks. You will have a passion for innovation and creative problem solving, as well as be adaptable to the ever-changing landscape of the corporate infrastructure environment. You will need to be a highly motivated, dependable and an experienced technologist who shares our passion and wants to be a part of a fast moving and highly execution-oriented team. You will work closely with your Cybersecurity/IT peers and key stakeholder teams, including, but not limited to, Customer Success, Marketing, Engineering and HR. The ideal candidate is an excellent communicator and fast learner who is looking for a supportive environment to continue to grow their IT skills and expertise. This role will report to the Director of IT. Responsibilities Be customer-facing and the first line of support; own support and provide an outstanding support experience to our employees via Slack, Jira, etc. We are all Mac. Troubleshoot, use the terminal, and ensure macOS works in the enterprise. Procure and deliver technology equipment. Own the onboarding experience for all new employees and the retrieval of equipment for departing employees. Design, test, build, and document programs, policies, and tools; contribute improvements to existing knowledge. Support and manage SaaS applications — Google Workspace (GSuite), Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc. Manage Mac endpoint and mobile device management tools — MDM, EMM, Jamf, etc. Own and contribute to improvements on IDP and SSO tools (GSuite, Okta, etc.). Detail solutions, craft help articles, and automate busywork. Manage, respond to, and fix critical incidents through to completion. Prioritize help desk tickets and work on projects over sprints using Jira with agile methods. Set and pursue own objectives and key results aligned to team and company goals. What You Bring to Ledn 7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite. Ability to create automations using bash, zsh, python, etc., and toUtilize open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc. Ability to integrate SSO into Okta and create workflows in Okta; knowledge of APIs and integrating systems; remote support across multiple countries/time zones; familiarity with hardware shipping and customs. Exceptional written and verbal communication skills; ability to explain complex concepts clearly and empathetically; strong writing for tickets, email, and Slack. Strong security mindset, knowledge of PGP, and understanding of networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VLANs, routing and switching). Ability to methodically troubleshoot using OSI model layers. Self-management and ability to scope projects and work across multiple teams; strong organizational and task-management skills; comfort with ambiguity and making decisions with incomplete data. Nice to Have / Culture Fit Familiarity with AWS; experience with GAM and command-line interfaces; Jamf, Okta, Google Workspace certifications. Culture fit: leadership in startup/tech environments; adaptable and resilient, with a builder’s mindset; collaborative, empathetic, and able to influence across functions. What We Offer Comprehensive, best-in-class total rewards package that starts on your first day. Competitive PTO and ownership in the company through equity; remote work flexibility up to 180 days per year (subject to restrictions). A career with purpose and a commitment to removing barriers to doing great work. We are an equal opportunity employer, embracing inclusivity and diversity. You may reach out to the Ledn team for accommodation requests throughout all stages of the recruitment process. Requests will be addressed confidentially. #J-18808-Ljbffr