Analista de Logística Reversa Pleno

1 semana atrás

São Paulo, São Paulo, Brasil Lenovo Tempo inteiro

Join to apply for the Analista de Logística Reversa Pleno role at Lenovo

Join to apply for the Analista de Logística Reversa Pleno role at Lenovo

Direct message the job poster from Lenovo

The Reverse Logistics Analyst will be responsible for planning, executing, and monitoring product return processes, ensuring operational efficiency, regulatory compliance, and customer satisfaction. This role involves close collaboration with customer service, transportation, warehousing and repair center.

Key Responsibilities:

  • Manage product return flows.
  • Coordinate sorting processes.
  • Ensure compliance with environmental regulations and internal policies.
  • Drive continuous improvement in reverse logistics operations.
  • Provide customer support (resellers and distributors) addressing inquiries and resolving issues effectively and professionally.
  • Conduct face-to-face meetings with customers and suppliers independently, adapting your approach to the complexity of each situation.
  • Monitor, analyze, and report on area performance indicators; develop and implement action plans to achieve established goals to Reverse Logistics.
  • Prepare and present reports to managers and leadership, offering data-driven insights and recommendations.
  • Make informed process-related decisions, leveraging leadership support when needed.

Requirements

  • Experience: 2–4 years of proven experience in reverse logistics, supply chain, or a related field.
  • Strong analytical and problem-solving skills, with the ability to interpret data and translate it into actionable steps.
  • Excellent communication skills, both verbal and written, with the ability to build relationships with customers and suppliers.
  • Solid organizational skills and attention to detail.
  • Ability to work both independently and collaboratively in a dynamic environment.

We Offer

  • A collaborative and supportive work environment.
  • Opportunities for professional growth and development.
  • The chance to contribute to impactful logistics solutions and operational excellence.
Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology and Product Management
  • IndustriesIT Services and IT Consulting

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