Implementation Specialist

Overview Employer Industry: Healthcare Technology Why consider this job opportunity Salary up to $85,000 Comprehensive benefits package offered Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a meaningful impact on healthcare delivery and customer satisfaction What to Expect (Job Responsibilities) Deliver outstanding onboarding support, ensuring high levels of customer satisfaction throughout the implementation process Host recurring customer status calls, providing clear and concise project updates, timelines, and progress reports Deliver tailored end-user training to a diverse client base, including technical personnel, senior executives, and administrative staff Maintain high levels of quality and consistency across onboarding activities, ensuring alignment with the employer\'s standards Capture, escalate, and resolve client issues promptly, leveraging available resources and ensuring customer trust is maintained What is Required (Qualifications) 1-3 years of SaaS implementation experience; experience in healthcare or healthcare IT preferred Strong interpersonal and communication skills, with the ability to engage confidently with stakeholders at all levels Proficient in Microsoft Suite; experience utilizing Salesforce (or similar CRM tools) is a bonus Ability to understand complex business challenges and build effective relationships with both internal teams and external customers Strong organizational, time management, and multi-tasking abilities, with an adaptable approach to shifting priorities How to Stand Out (Preferred Qualifications) Experience in healthcare or healthcare IT Passion for learning new products and technologies, with the ability to translate technical details into valuable customer insights Aptitude to quickly grasp healthcare business models and understand the intricacies of healthcare organizations #HealthcareTechnology #ImplementationSpecialist #CareerOpportunity #CustomerSatisfaction #SaaS We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr