Service Solutions Architect, Sap

**Job Description**:
Rimini Street, Inc., is a fast-growing global leader delivering independent, third-party enterprise software support services that enable licensees of Oracle, SAP, IBM, Microsoft, Salesforce, and other cloud and locally-hosted enterprise software to extract more value from their investments, advance innovation, and create competitive advantage and growth.
Our mission is to provide extraordinary technology solutions powered by extraordinary people that achieve each client's strategic, operational, and financial goals. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service, and we are proud to be recognized around the world as a best place to work and for our corporate social responsibility program.
We are a global organization with more than 1,800 team members in 23 countries. We are a global community guided by our purpose to provide equal opportunity for all as well as our core values: company, clients, colleagues, and community. We are committed to creating a culture that nurtures and rewards a growth mindset and an environment where our people are encouraged to dream big and boldly shape the industry.
We are actively seeking a **Service Solutions Architect, SAP**. This is a remote role that can be based anywhere in Brazil.
**Position Summary**
This role is primarily responsible for supporting sales activities across our LATAM Theater. In this role, you will directly engage in SAP sales opportunities, actively participate in customer meetings and work closely with our Senior Account Executives to respond to our customers' needs and challenges. The Solutions Architect is required to articulate the Rimini Street value proposition and Managed Services offering and to illustrate the benefits delivered to our clients in LATAM and globally.
The SAP Solutions Architect also acts as the primary conduit to the internal Delivery and Sales team. As a Solutions Architect for the SAP product line, you will leverage your existing functional knowledge in working with one or more SAP products within our organization. Using this experience, you would learn how to articulate our strategy and direction for all SAP products that is supported by Rimini Street.
**Essential Duties and Responsibilities**:
- Partner with Sr. Account Executives in SAP sales opportunities
- Participate in customer meetings and responding to customer needs and challenges
- Partner with internal stakeholders including Global Service Delivery and Strategic Services
- Deliver exceptional presentations (remotely and in person) with confidence, and answer objections in front of large audiences ranging from Application Managers, Developers and DBA's to C-Level Executives
- Provide detailed Scoping requirements and pricing for our support services that will be delivered by Rimini Street
**Additional Duties and Responsibilities**:
- Contribute to the other company wide initiatives in support of the growth and profitability of the SAP product lines
- Some travel outside your geography in support of global initiatives
- Travel approximately 20% of the time to support sales deals in their territory
Qualifications/Skills/Experience:
**Experience**
- 10 to 15 years' experience in a Managed Services Role or Pre-Sales Solution Architect role working within the SAP Applications ecosystem - Software and/or Services, supporting a Geographic or Industry Focused Sales Organization
- Proven experience in a "consultative selling" environment with a history of working in a global, matrixed organization
- Experience supporting a team of SAP Sales Reps during the sales cycle and the proven track record contributing to the sales process to close deals
- Experience with full lifecycle software implementations
**Skills**
- Excellent communication skills (Verbal, written and presentation)
- Ability to work independently as required based on prospect needs
- Strong speaking skills (telephone, onsite, conference or seminar)
- Strong documentation skills (Word, Visio, Excel, and PowerPoint)
- Experience with understanding and selling Managed Services
- Disciplined to perform in a 'work from home' environment as this is not a 9am-5pm position
**Required Qualifications**
- Mastery of the functionality and technical support in a managed services environment of SAP products
- Working familiarity with the wide array of SAP products
- Detailed knowledge of SAP solutions
- Experience with understanding of with ITIL and ServiceNow for support
- Demonstrated understanding of IT Operations and Service Delivery Key Performance Indicators (KPIs)
- Track record of driving services cross-sell and increasing customer share of wallet
**Education**
- Bachelor and/or Master's Degree in Computer Science or related field
Company Description:
**Why Rimini Street?**
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most ext

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