Service & Support Engineer

Kongsberg Maritime , a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea. AtKONGSBERG , we believe in tackling challenging problems and delivering extreme performance for extreme conditions.We do that through excellent products and services developed for delivering the greatest benefits to our customers. The Service & Support Engineer role focuses on providing product related technical assistance to internal and external customers and conducting service jobs in close cooperation with local and Product Centre’s Service Operations teams according to relevant processes. It combines providing back-office support like resolving technical issues and providing technical recommendations, with conducting onboard inspections, repairs and overhauls. The role is physically based in a region, and frequent local and international travels will be required . Responsibilities Respond to technical inquiries from internal and external customers using applicable systems and adhering to relevant processes. Provide remote and on-site technical support. Troubleshoot, diagnose and resolve technical issues of specific installations. Conduct commissionings, repairs, overhauls, onboard inspections and issue recommendations. Identify and escalate recuring and larger fleet issues. Provide input and feedback to maintenance plans and procedures. Provide technical advice and support for planned commissionings, service, upgrade and repair and overhaul jobs, including recommendations based on past service records, available upgrades and other opportunities. Participate in, act as a local point of contact for complex cases, root cause and warranty investigations and assessments. Participate in the development of various technical documents, instructions, checklists, test plans, reports and training materials adhering to relevant processes. Participate in sharing and systematizing knowledge ensuring a consistent approach to solving similar technical problems. Provide advice and technical guidance to Field Service Engineers, ensure that relevant Alerts & Notifications and product upgrades are properly understood. Deliver system familiarisation, basic and intermediate maintenance trainings for internal and external customers, including onboard training if needed. Participate in customer meetings related to solving technical issues. Assist Aftermarket Sales team by providing technical advice and participating in customer meetings if needed. Assist in spare parts identification and checking spares availability. Report quality and safety issues through Synergi Life. Participate in on-the-job trainings. Qualifications and experience Bachelor’s degree in a relevant technical field is preferred. Equivalent professional experience may be considered in lieu of formal education. Willingness and ability to conduct physical work using various hand and measuring tools. Previoushands-on working experience is considered a strong advantage. Proficiency in reading, understanding and interpreting technical documentation, including drawings, diagrams, and instructions. Solid understanding of the relevant products. High analytical and problem-solving skills. Strong verbal and written communication skills, with the ability to convey technical information clearly and concisely. Willingness and ability to travel internationally on a regular basis. Fluent spoken and written English, including technical terminology. Proficiency in Spanish or Portuguese is considered as an advantage. A collaborative team player with a proactive and solution-oriented mindset. Experience in using PLM, CRM and ERP systems is considered an advantage. Previous experience in field service or customer support roles is considered an advantage. KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future Select department below in order to start your application: #J-18808-Ljbffr