Product Support

4 semanas atrás

Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro
**We help the world run better**
**About the team**:
Do you want to face new challenges? Work as part of a team? Learn something new every day? Deal with diverse people and cultures? Develop your career? If your answer is YES, this position was made for you. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality and usage of SAP Products.
**In this role, you will**:
- Deliver a support service by performing root cause analysis, troubleshooting, and resolving support incidents reported by global customers;
- Analyze and report bugs to Development Support;
- Create and share technical knowledge with peers and customers;
- Monitor and act on critical support incidents;
- Ensure SLA adherence and 24x7 support;
- Participate in local/global projects;
- Desirable technical knowledge:
- HTTP protocol communication (POST, PUT, GET, etc);
- Web Services communication protocols (JSON, XML, WSDL, SOAP, etc);
- Cloud Computing environments (API, SaaS, SAML);
**Who you are**:
We're looking for someone who takes initiative, perseveres, and stay curious. You like working on meaningful innovative projects and are energized by lifelong learning.
- Programming logic skills;
- Problem solving/analytical skills;
- Knowledge in ERP/payroll business processes and systems would be a benefit;
- Strong communication skills;
- Advanced/fluent in English language;
- Excellent customer focus;
- Flexible approach to work as part of a team;
- Motivated and proactive.
**We build breakthroughs together**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Support Associate, Product Support

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **What we offer****PURPOSE AND OBJECTIVES**Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you The SAP Product Support - Concur Support Associate...

  • Support Associate, Product Support

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **What we offer****PURPOSE AND OBJECTIVES**Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you The SAP Product Support - Concur Support Associate...

  • Procurement Product Support

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better****ROLE DESCRIPTION**:This position will be supporting the SAP Ariba Supplier Management solution as a member of the IWSI Support team.The primary function of the Solution Support Engineer is to provide dependable and timely resolution for complex software issues related to the SAP Ariba IWSI solutions. The Solution Support...

  • Associate Product Support Hcm Payroll

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better****About the team**:Our team is driven by a desire to provide our customers with an outstanding support service. The primary responsibility is to assist them in resolving their issues related to the implementation, deployment, functionality and usage of SAP Products.**In this role, you will**:- Deliver a support service by...

  • Technical Support L1

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Nelogica Tempo inteiro

    Here at Nelogica, we develop technological solutions for the financial market and we have several opportunities in our Technical Support team Our products are a reference for those who operate in the stock market and cryptocurrencies, and therefore, we are looking for professionals who have an affinity with technology, the financial market and customer...

  • Support Team Manager, Spm

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **What we offer**CallidusCloud is now SAP Sales Performance Management (SPM), and part of the Human Experience Management (HXM) line of business within SAP. We help sales teams sell faster and perform better, using AI-driven software that transforms your company's lead-to-cash process. Our full suite of sales process tools includes sales automation,...

  • Senior Cloud Support

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil e-Core Tempo inteiro

    We are a technology services partner for digital innovation and business transformation.We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.We...

  • Mid-Level Product

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Lean Tech Tempo inteiro

    Join to apply for the Mid-Level Product & Operations Analyst role at Lean Tech Join to apply for the Mid-Level Product & Operations Analyst role at Lean Tech Get AI-powered advice on this job and more exclusive features. Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We prideourselves on possessing one of...

  • Support & Implementation Specialist

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil BrandBastion Tempo inteiro

    Overview Full-time | Remote | B2B SaaS | AI + Social Tech Are you a tech-savvy problem-solver with a builder's mindset? Do you thrive in fast-paced environments where no two days are the same? BrandBastion is redefining 24/7 support, and we're looking for a sharp, empathetic, and execution-focused teammate to join us in delivering the fastest, smartest, and...

  • Support Associate Data Modeling

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better****EXPECTATIONS AND TASKS**CoE Analytics Support consultants are engineers who can perform highly specialized remote and onsite services for LA overseas customers. Goal is to enable customers to implement and operate their SAP solutions at their maximum potential with optimal TCO and to manage their technical risks during...