Product Support

Há 7 dias

Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro
**We help the world run better**
**About the team**:
Do you want to face new challenges? Work as part of a team? Learn something new every day? Deal with diverse people and cultures? Develop your career? If your answer is YES, this position was made for you. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality and usage of SAP Products.
**In this role, you will**:
- Deliver a support service by performing root cause analysis, troubleshooting, and resolving support incidents reported by global customers;
- Analyze and report bugs to Development Support;
- Create and share technical knowledge with peers and customers;
- Monitor and act on critical support incidents;
- Ensure SLA adherence and 24x7 support;
- Participate in local/global projects;
- Desirable technical knowledge:
- HTTP protocol communication (POST, PUT, GET, etc);
- Web Services communication protocols (JSON, XML, WSDL, SOAP, etc);
- Cloud Computing environments (API, SaaS, SAML);
**Who you are**:
We're looking for someone who takes initiative, perseveres, and stay curious. You like working on meaningful innovative projects and are energized by lifelong learning.
- Programming logic skills;
- Problem solving/analytical skills;
- Knowledge in ERP/payroll business processes and systems would be a benefit;
- Strong communication skills;
- Advanced/fluent in English language;
- Excellent customer focus;
- Flexible approach to work as part of a team;
- Motivated and proactive.
**We build breakthroughs together**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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