Support Specialist

Support Specialist Quantum World Technologies Inc.•Farroupilha, Rio Grande do Sul, Brazil Descrição da vaga What You'll Do: Support day-to-day EUC operations: hardware/software troubleshooting, patching, imaging, security updates, asset inventory, disposal. Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools: Intune, SCCM/MECM, Jamf, Autopilot, VDI. Administer Azure AD, Exchange, SharePoint; enforce compliance (SAML, SCIM, MFA, SSO); enhance endpoint security (Defender, encryption). Maintain documentation, knowledge base, asset reports; provide vendor coordination and Level‑1/2/3 support. Lead device provisioning recommendations, hardware refresh cycles, user training, and helpdesk hand‑offs. Configure MS O365 clients and troubleshoot relevant issues. Provide end‑user support, both physical and remote. Expertise You'll Bring: Endpoint management: Intune, SCCM/MECM, Jamf, Autopilot. Microsoft Modern Desktop + Azure (AD, Exchange, Office 365). Scripting and automation: PowerShell, Batch, Terraform, Ansible. VDI, desktop virtualization, cloud-native/DevOps basics (CI/CD, containers). Networking fundamentals, MDM, A/V support, Linux basics . Intune/SCCM, self‑service image builds, endpoint security, PowerShell automation. Jamf, Virtual Desktops (WVD, VMware, Citrix), hybrid cloud (Azure/AWS/GCP), ITSM toolchains (ServiceNow). Nice to have: Microsoft: Azure Administrator, Intune, SCCM, Autopilot. Jamf Pro Certified. AWS/Azure/Google Cloud (for hybrid support). Security: Microsoft Security, CompTIA Security+, CISSP/CEH. ITSM / ServiceNow for ticket communities. Zero‑trust endpoint compliance, MDM for remote workforce. #J-18808-Ljbffr