Communications Specialist

Global Talent Acquisition Recruiter at Tata Consultancy Services (Latam Region)

Come to one of the biggest IT services companies in the world. Here you can transform your career.

Why to join TCS? Here at TCS we believe that people make the difference, and we live a culture of unlimited learning with opportunities for improvement and mutual development. The ideal scenario is to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Communications Specialist who wants to learn and transform their career.

The Communications Specialist plays a vital role in managing and enhancing the communication channels within the IT department and between IT and other departments. The role involves creating, implementing, and maintaining effective communication strategies to promote clarity and efficiency in the dissemination of information. In addition, the specialist will translate complex technical aspects into content that is easy for the user to understand.

Responsibilities:

• Content Development : Develop and maintain IT communication materials, such as technical documentation, user manuals, FAQs, and newsletters.
• Project Management and Leadership : Lead projects and communication initiatives of the IT department, from planning to execution. Manage a team of junior communication specialists.
• Strategy and Continuous Improvement : Develop and implement performance metrics to assess the effectiveness of communication strategies. Conduct regular systems audits and user feedback sessions to identify areas for improvement in communication tools.
• Technical Support and Tools : Provide technical support and troubleshooting for communication tools, ensuring minimal downtime. Use communication tools such as SharePoint, Slack, Zoom, and Microsoft Teams.
• Coordination and Collaboration : Act as a liaison between the IT department and other departments. Coordinate with multiple teams to ensure consistency and accuracy of information.
• Administration and Documentation : Maintain records of communications and feedback. Prepare regular reports on the effectiveness of communication to senior management.
• Experience : Minimum of 5-7 years of experience in IT communications or a related field.
• Education : Bachelor's degree in information technology, Communication or related field.
• Tool Proficiency : Knowledge of content management systems (CMS) and document management systems. Ability to use graphic design tools, such as Adobe Creative Suite.
• Communication : Excellent verbal and written communication skills. Strong ability to influence and communicate.
• Problem Solving : Strong analytical and problem-solving skills.
• Leadership : Proven experience in managing communication strategies and projects. Ability to lead and guide a team.
• Adaptability : Ability to work under pressure and manage multiple projects simultaneously. Ability to adapt to new technologies and learn quickly.

What can you expect from us?

• Professional development and ongoing skill development aligned with your interests.
• Job opportunities outside Brazil.
• A collaborative, diverse, and innovative environment that encourages teamwork.

What do we offer? TCS Benefits – Brazil

• Health Plan
• Life Insurance
• Gympass
• TCS Cares – Free toll-free number providing 24-hour psychological, legal, social, and financial assistance
• Partnership with SESC
• Certification Reimbursement
• Free TCS Learning Portal – Online Courses and Live Training
• International Experience Opportunity
• Discount Partnerships with Universities and Language Schools
• Refer a Friend – Bonus for each hire
• TCS Gems – Performance Recognition
• Xcelerate – Career platform with free mentoring

Inclusive culture statement

At TATA Consultancy Services we promote an inclusive culture and equity. This applies to gender, people with disabilities, LGBTQIA+, religion, race, and ethnicity. All opportunities are based on these principles. We strive to include actions of inclusion and social responsibility to build a TCS that respects individuality.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting