Customer Experience Analyst

Há 4 dias

Buenos Aires, Brasil Ottomatik Tempo inteiro
Overview

Join to apply for the Customer Experience Analyst role at Ottomatik.io .

Hi there We are South, and our client is looking for a Customer Experience Analyst .

Note to Applicants: Eligibility is limited to candidates residing in Latin America. Applications should be submitted in English. Providing a Loom video in the application form is optional but may be prioritized if provided.

About The Role

Join a fast-growing tech team dedicated to delivering a seamless, frustration-free user experience. We are looking for a Customer Experience Analyst with exceptional attention to detail to be the eyes and ears of our product in action. In this role, you'll review real user sessions in LogRocket, identify bugs or points of friction, and log them for our engineering and customer service teams to address. As our User Research Analyst, you will play a critical role in spotting issues early, enabling the team to respond quickly, and ensuring our clients enjoy smooth, reliable interactions with our platform.

Key Responsibilities
  • Continuously monitor LogRocket session recordings to detect bugs, errors, or points of user friction.
  • Log clear and detailed notes with links and timestamps for engineering and customer service teams.
  • Flag urgent issues immediately to the appropriate team for quick resolution.
  • Track recurring problems and share patterns with the team for long-term fixes.
  • Maintain an organized record of observed sessions and issues.
Requirements
  • Strong attention to detail and exceptional observation skills to notice subtle issues.
  • Ability to quickly identify and log problems in real time.
  • Experience with LogRocket or similar session replay tools preferred.
  • Clear, concise written communication skills.
  • Self-motivated and dependable in a remote work environment.
  • Bonus: Familiarity with UX concepts or basic front-end development.
Why Join Us?
  • USD Compensation
  • 10 PTOs per year + US Holidays
  • Direct impact on the user experience and product quality.
  • Be part of a collaborative, remote-first team.
  • Work with cutting-edge tools to ensure a smooth and satisfying client journey.
Job Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
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