Associate Director, Customer Partner

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Are you ready to take on an exciting challenge as an Account Management Partner with Kyndryl? We are looking for a dynamic individual who can revolutionize relationship management, drive account growth, and boost profitability. You’ll create, maintain, and develop deep customer connections, building trusted relationships with top-level executives. You will drive proactive account growth, focus on selling new offerings, and minimize erosion in renewals to help our largest accounts flourish. You’ll develop and execute cutting-edge account strategies, identify and qualify new opportunities, and deliver tailor-made solutions that cater to each customer’s needs. You’ll collaborate with other sales team members to ensure a seamless account management process, lead portfolio or strategic accounts, generate new opportunities, and expand existing work into larger scopes and new capabilities. You’ll build a strong go-to-market pipeline with partners to pursue and win new deals, and you’ll bring industry-leading knowledge to position Kyndryl as a market leader. As the owner of the account P&L, you’ll ensure customer satisfaction and successful outcomes, maintaining integrity and account compliance.

Your Future at Kyndryl
Every position at Kyndryl offers a path to grow your career. We provide hands-on experience, learning opportunities, and the chance to certify in major platforms. Whether you want to broaden your knowledge or specialize in a sector, you can find opportunities here.

Who You Are
You’re good at what you do and have the required experience. You also have a growth mindset, are customer-focused, and are open and inclusive in how you work with others.

Required Skills And Experience

• Experience running account P&L
• Experience in customer acquisition, hunting sales role and end-to-end sales cycle from identification and qualification through contract negotiation and signing
• Deep knowledge of business and technology trends and industry best practices
• Excellent interpersonal skills to establish and maintain relationships with clients, partners, and stakeholders
• Experience with revenue growth, cost, profitability, trends, and risks
• Ability to create and manage budgets for business development activities
• Open-minded and empathetic approach in relationships with customers
• Sales experience in technical solutions including projects involving cloud transformation, data-driven initiatives and cybersecurity
• Good English communication skills to handle meetings with clients, partners and coworkers
• Bachelor's Degree

Preferred Skills And Experience

• Master’s degree

Diversity is a core value. We welcome people of all cultures, backgrounds, and experiences. Our inclusion networks help create a workplace where everyone can bring their whole self to work and contribute to an equitable culture.

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, relationships, processes, and value. We offer benefits that support you and your family, and provide learning programs to obtain certifications (e.g., Microsoft, Google, Amazon, Skillsoft, and more). Our volunteering and giving platform connects you with millions of non-profit opportunities. We invest in you so that together we succeed.

Get Referred
If you know someone who works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.