Life Sciences Customer Experience Expert

Há 5 horas

Brasília, Brasil beBeeCustomerSuccess Tempo inteiro

Customer Success Specialist Role Overview We are seeking a skilled customer success specialist to assist professors in integrating video solutions into their courses, improving teaching outcomes. The ideal candidate will play a key role in ensuring users derive maximum value from their subscription by conducting daily outreach via calls, emails, and demos. Responsibilities also include delivering product awareness sessions, growing engagement through presentations, strengthening subscription renewal outcomes, and influencing product decisions with customer feedback. This is an exciting opportunity to make a direct impact in accelerating science research and enhancing student learning. Key Requirements: Masters degree or PhD in life sciences 1-3 years of experience in customer-facing roles Fluent communication skills in English Knowledge of education market trends and challenges Strong interpersonal skills Experience in networking using cold calling Benefits: As a member of our global team, you will work in an environment that promotes innovation and collaboration, offering opportunities for career advancement and professional growth. Your Impact: In this role, you will have the chance to directly contribute to accelerating scientific research and improving educational outcomes. Your work will involve collaborating with cross-functional teams to deliver high-quality results.

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