
Technical Support Engineer
Há 3 dias
Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.
About RoleAs a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.
Responsibilities- Investigate technical problems and diagnose root causes in Linux and Windows servers
- Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features)
- Manage critical issues that impact customer's business
- Work with R&D and Product teams to meet customer requirements and improve our product
- Present complex technical information about the product to the customers
- Take part in the creation and maintenance of our knowledge-based and community
- Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents
US East business hours.
Main Skills- You already experienced with supporting complex product infrastructure and applications
- You have experience with troubleshooting web applications
- You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level
- You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas
- You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana
- You are familiar with Linux
- You have experience in communication with English-speaking customers
- Experience with virtualization and cloud services (AWS, vSphere)
- Experience with NoSQL databases such as MongoDB or Hadoop
- Experience with RestAPI
- Networking knowledges
- Mid-Senior level
- Full-time
- Analyst and Customer Service
- IT Services and IT Consulting
-
Technical Support Engineer
Há 5 dias
Florianópolis, Santa Catarina, Brasil Allstarsit Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding.The product supports both Saa S and on-prem deployments.Support is organized into 4 pods: Analytics,...
-
Technical Support Engineer
Há 2 dias
Florianópolis, Santa Catarina, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
-
Technical Support Engineer
Há 2 dias
Florianópolis, Santa Catarina, Brasil ALLSTARSIT Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:Analytics,...
-
Technical Support Engineer
Há 6 dias
Florianópolis, Santa Catarina, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
-
Technical Support Engineer
Há 7 dias
Florianópolis, Santa Catarina, Brasil ALLSTARSIT Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...
-
Technical Support Engineer
Há 2 dias
Florianópolis, Santa Catarina, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
-
Technical Support Engineer
Há 6 dias
Florianópolis, Santa Catarina, Brasil ALLSTARSIT Tempo inteiroAbout the Project Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
-
Technical Support Engineer
Há 2 dias
Florianópolis, Santa Catarina, Brasil ALLSTARSIT Tempo inteiroAbout the Project Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
-
Technical Support Engineer
Há 4 dias
Florianópolis, Santa Catarina, Brasil ALLSTARSIT Tempo inteiroOverviewOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx,...
-
Technical Support Engineer
Há 5 dias
Florianópolis, Santa Catarina, Brasil Allstarsit Tempo inteiroAbout the ProjectOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding.The product supports both SaaS and on-prem deployments.Support is organized into 4 pods: Analytics,...