Site Reliability Engineer

OverviewSite Reliability Engineer (Middle/Senior) ID38916 at AgileEngine. AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. We are looking for a candidate to join our SRE team to grow, make an impact, and work with people who care. ResponsibilitiesShift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call; On call shifts: every 6 weeks, for one week as primary responder and next week as secondary; Manage alerts daily, check systems, and escalate issues as needed; Be part of a team that provides 24×7 on-call support for critical SaaS events; Be available in case of emergencies when team members are not available or need help; Document issues and remediation steps; Proactively create appropriate monitors in the EKS/K8S ecosystem; Deploy to EKS/K8s cluster using Terraform and Helm; Learn and maintain existing infrastructure running under Docker Swarm; Improve existing infrastructure health by implementing checks and scripts to correct known issues; Maintain and develop deployment code; Automate manual tasks; Implement/integrate new technologies in our Cloud Infrastructure; Collaborate with other teams and departments to provide the highest level of support and assistance; Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes; Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers; Perform RCA and take necessary corrective actions to prevent the recurrence of issues; Create and assign alert-related actions to the appropriate team after the investigation; Handle support requests for environment-specific actions; Identify and provide automation requirements to improve RCA. Must Haves2+ years of professional experience Experience working with Datadog Hands-on experience as an AWS Cloud Engineer Working knowledge of EKS/Terraform/Helm Working experience with Docker and Docker Swarm Good understanding of AWS IAM roles and policies Experience logging and monitoring AWS resources using CloudWatch logs Experience working in a Linux environment Proficient in Bash and/or Python scripting A strong understanding of web technologies such as REST APIs Working experience with monitoring solutions, such as Grafana and Prometheus Excellent oral and written communication skills Customer-facing communication skills to effectively explain issues and RCAs Experience in Product/Application Support for SaaS-based products Understanding of APIs, Databases, Systems Architecture, and Design Designing, implementing, and operating in a DevSecOps Excellent communication skills, both written and verbal Ability to work independently as well as within a collaborative environment A technical aptitude with the desire to learn new and evolving technologies Upper-Intermediate English level Nice to HavesExperience with GCP or Azure Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty Perks and BenefitsProfessional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Seniority levelMid-Senior level Employment typeFull-time Job functionIT Services and IT Consulting Location: Salvador, Bahia, Brazil #J-18808-Ljbffr