Hvac Service Technician Lead

Overview Reports To: Field Supervisor or Branch ManagerStatus: Full-time, Regular positionLocation: **** Hilltop Rd, Fairfax, VA *****Join the team of experts and realize your true potential Key Responsibilities Perform commercial (rooftop) service and maintenance calls under minimum supervision, following company and customer safety protocols. Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner. Diagnose and perform service on commercial heating, air conditioning, boilers, ventilation, refrigeration equipment and accessories. Inspect equipment to identify potential problems to prevent premature breakdowns or callbacks. Complete routine maintenance and equipment cleaning as needed or required. Inventory parts and equipment for service work, ensuring proper delivery and removal. Record all required information on a hand‑held device and complete all forms and paperwork neat, timely, and accurately. Communicate with dispatch while on duty to provide accurate status reports. Promote products and services to customers and refer replacement product sales leads to the Lead Coordinator. Ensure company property, vehicles, and tools are used, maintained, and accounted for properly. Represent the company professionally, honestly, and ethically in all business matters. Train other commercial service/maintenance/install technicians as assigned. Perform additional duties as needed or assigned. Report unsafe acts, conditions and hazards, and any policy or legislative violations, immediately to the direct supervisor or manager. Use and maintain appropriate personal protective equipment (PPE) and never remove safety guards or devices. Participate in safety initiatives, teams, or committees, and report injuries or incidents as prescribed. Provide input on developing safety initiatives and plans to eliminate exposures that could cause accidents. Desired Skills and Qualifications High school diploma or GED with additional training and 10+ years of experience in all aspects of commercial HVAC; NATE certification preferred. Valid licensing or certification required by federal, state, or local laws for the work area. Skilled at servicing commercial heating, air conditioning, boilers, ventilation equipment, and related accessories. Proficient mechanical aptitude and ability to operate all necessary tools and equipment. Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems on commercial HVAC equipment. Ability to start up and balance airflow on all commercial systems with little or no supervision. Basic duct fitting installation competence. Proficiency in troubleshooting and repairing refrigeration, hot water, steam boiler, and related commercial equipment. Effective communication skills to resolve customer issues, complaints, or concerns. Effective and efficient time‑management and organizational skills. Valid driver’s license with an acceptable driving record. Two years’ experience performing service and maintenance work on commercial HVAC equipment and related accessories. Availability for flexible hours and on‑call shifts as needed. Physical ability to stand, walk, climb ladders, attic stairs, and maneuver in attics, basements, and crawl spaces. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas. Ability to safely climb 300 lb load capacity rated ladders with a 30 lb tool belt. Corrected vision to see and focus for close, distance, peripheral vision with normal depth perception. Ability to lift and carry items weighing up to 50 pounds. Equal Employment Opportunity Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. #J-18808-Ljbffr