TechOps Analyst

Join Novibet as a TechOps Analyst (Technical Operations Analyst) at our Brazilian HQ in São Paulo Who We Are Founded in 2010, Novibet is a leading GameTech company with a strong international presence. We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta and Brazil, our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base. Why Novibet At Novibet, we are proud to be certified as a Great Place to Work, consecutively from 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth. What We are looking for As a TechOps Specialist , you’ll tackle challenging problems, monitor live production systems and ensure smooth platform operations. Your role includes investigating incidents, escalating issues, and working with development teams to resolve problems quickly. You’ll use tools like Prometheus, Grafana, ELK Stack (Kibana) and Octopus Deploy to monitor, troubleshoot, and manage IT operations and deployments. Additionally, you'll document processes and build a knowledge base to improve efficiency. Be ready to adapt, collaborate, and solve real-world problems in a fast‑paced environment. What you will work on Provide 1st level technical support to respond, investigate and resolve escalated incidents and service requests through the internal Service Management system Direct escalation to internal support teams in cases that a resolution is not immediately possible and following up incidents through resolution Perform incident management process taking any necessary steps to restore service and return the platform to normal operations as quickly as possible (Atlassian Jira ITSM) Proactive monitoring of live production environment and event management based on internal dashboards and application health alerts generated by monitoring tools (Prometheus, Grafana) Subsequent testing conduction to detect and confirm application defects and external service providers issues, following up with the relevant stakeholders Cooperate with developer teams, providing 1st level real time production logs investigation and retrieval (ELK Stack - Kibana) Perform IT operations procedures in the production environment (Octopus Deploy) Perform release deployment operations in the production environment (Octopus Deploy) Hands‑on handling and troubleshooting of a wide variety of support matters Build internal knowledge base and document articles to improve internal incident management process Speedily interpret and analyze data from various sources in a fast‑moving and changing environment What you bring BSc or Academy degree in Information Technology or related field At least 1‑2 years of experience in a production support environment Prior experience in iGaming industry will be considered an asset ITIL Foundation certified or equivalent experience working in an organization adopting ITIL best practices will be a strong asset Experience working in an organization adopting Incident Management and IT operations best practices will be a strong asset Microsoft certifications would be considered as an asset in this area Nice to have experience with monitoring tools and applications such as Grafana, Zabbix, Prometheus, PRTG, Nagios and Kibana Nice to have experience with ITSM tools like Atlassian Jira, Confluence and Opsgenie Willingness to work both day and night shifts in a rotation Excellent interpersonal and customer service skills Ability to efficiently solve problems and attention to detail What we offer Competitive Compensation: Attractive salary and bonus scheme