Technical Support Engineer
3 semanas atrás
Technical Support Engineer Join to apply for the Technical Support Engineer role at Simetrik As a Technical Support Engineer, you will play a crucial role in providing top‑notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further. Proficiency in SQL and database knowledge. Strong analytical and problem‑solving skills. Excellent communication skills with the ability to explain technical concepts to non‑technical individuals. Excellent communication skills in English and Spanish. Experience with Python and AWS services, is desirable. Previous experience in a technical support role, preferably in a software or SaaS environment. A proactive attitude and a commitment to delivering exceptional customer service. Experience with Zendesk. Responsibilities Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels (email, phone). Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation. Collaborate with our development team to escalates and resolve complex technical problems. Document customer interactions and contribute to our knowledge base for continuous improvement. Stay up-to-date with our software updates and new features to effectively support our clients. Benefit from a well‑funded and proven startup with large ambitions and competitive salaries. Experience an entrepreneurial culture where pushing limits, creating, and collaborating is everyday business. Enjoy open communication with management and company leadership. Work within small, dynamic teams that generate massive impact. Receive 500USD a year to invest in learning and professional development. Referrals increase your chances of interviewing at Simetrik by 2x. Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. #J-18808-Ljbffr
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Technical Support Engineer
1 semana atrás
São Paulo, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team. In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues. You will work closely with the Sales, Customer Success,...
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Technical Support Engineer
1 semana atrás
são paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities: Face-to-face engagement (on-site support) with Customer to provide Technical Support In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer. Technical support by phone, email and another remote way. Provide training to internal...
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Technical Support Engineer
1 semana atrás
São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities: Face-to-face engagement (on-site support) with Customer to provide Technical Support In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer. Technical support by phone, email and another remote way. Provide training to internal...
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Technical Support Engineer
1 semana atrás
São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities: Face-to-face engagement (on-site support) with Customer to provide Technical Support In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer. Technical support by phone, email and another remote way. Provide training to internal...
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Technical Support Engineer
1 semana atrás
São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities: Face-to-face engagement (on-site support) with Customer to provide Technical Support In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer. Technical support by phone, email and another remote way. Provide training to...
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Technical Support Engineer
1 semana atrás
São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities: Face-to-face engagement (on-site support) with Customer to provide Technical SupportIn charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.Technical support by phone, email and another remote way.Provide training to internal and...
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Technical Support Engineer
1 dia atrás
São Paulo, Estado de São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities:Face-to-face engagement (on-site support) with Customer to provide Technical SupportIn charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.Technical support by phone, email and another remote way.Provide training to internal and...
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Technical Support Engineer
1 semana atrás
São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities:Face-to-face engagement (on-site support) with Customer to provide Technical SupportIn charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.Technical support by phone, email and another remote way.Provide training to internal and...
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Technical Support Engineer
1 semana atrás
São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities:Face-to-face engagement (on-site support) with Customer to provide Technical SupportIn charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.Technical support by phone, email and another remote way.Provide training to internal and...
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Technical Support Engineer
1 semana atrás
São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities:Face-to-face engagement (on-site support) with Customer to provide Technical SupportIn charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.Technical support by phone, email and another remote way.Provide training to internal and...
