N3 support networking analyst
3 semanas atrás
Job description for an Enterprise Windows Commercial Support role. Responsibilities
Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
• You participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues
Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
• You create knowledge base content dedicated towards operational efficiency while also empowering and enabling the greater support community. You share best practices with team members to enhance the quality and efficiency of customer support.
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
Qualification
8+ years technical support, technical consulting experience, or information technology experience OR Bachelor s Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience on Windows System Administration, Configuration, including a good basic understanding of:
• Registry
• File Storage
• User Accounts and Access Control
• Event Logs and Auditing
• Performance, Resource Monitor
• Networking (TCP, IP)
Hands-on experience in some or most of these areas is required -
Network Virtualisation (Hyper-V, SDN)
DNS deployment, management
Remote File Systems (SMB)
Network Tracing and analysis
PowerShell scripting
User Profile management
Kerberos and delegation
Active Directory topology and management
Public Key Infrastructure (PKI) deployment, management
Group Policy management
Windows Update management
Bitlocker administration
Clustering
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Troubleshooting hangs and crashes in Windows
Windows Shell configuration and management
Troubleshooting performance issues using PerfMon and other tools
Other Skills required
• Strong interpersonal skills; ability to work as a part of a local team and broader global organization
• Strong multitasking skills, and dealing with competing priorities
• Able to work under pressure in a fast-moving environment, ensuring customer experience is maintained despite changing circumstances and technical challenge
Networking Net Networking Net
• Understands TCP/IP connectivity workflows and troubleshooting
• Understanding & Troubleshooting Domain Name System (DNS )
• Understanding & Troubleshooting DHCP
• Understanding & Troubleshooting SMB
• Basic concepts and basic troubleshooting for VPN/IPSec*
• Basic concepts and basic troubleshooting for 802.1x Authentication* />Network+ (Plus) Certification | CompTIA IT Certifications
Contratação CLT Full + Benefícios:
- Plano de saúde extensivo aos dependentes
- Plano odontológico extensivo aos dependentes
- Telemedicina
- Seguro de vida
- Previdência Privada
- Vale refeição/Vale Alimentação
- Vale Transporte
- Aux. Estacionamento
- Aux Fretado
- Programa novo filhos
- Licença paternidade estendida
- Programa saúde mental
- Desconto farmácia
- Plano de carreira de acordo com políticas vigentes.
Atuação em modelo híbrido (presencial 3 vezes por semana)
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