Business Transformation Architect

**Job Category **:Customer Success Group
**Job Details**:
We are seeking hard-working and motivated **Business Architect t **o support our customer engagements. Collaborating directly with C-level **customers, you will craft innovative, experience-led strategies which clearly define the vision, program success metrics and an executable roadmap which achieves desired business outcomes. Work with our key customers, partners, and technical delivery leaders, you will drive scale, speed to value and a sustained landscape for future success.
**She/He oversees business requirements gathering, brings Banking and Finance services Industry **best practices, trends and issues, and innovative solutions to the customer. She/He owns validating that the overall solution design meets and supports the business goals and/or objectives, as identified in the visioning sessions and through general interactions. She/He interacts at a project level and directly with the project business sponsor in establishing strategic relationships and influences business and roadmap decisions.
You are deeply grounded in our core values Trust, Innovation, Customer Success, and Equality.
Roles and Responsibilities
- Co-create a vision and strategy that aligns a customers' business goals with their customer's experience, and is connected to a business value model that allows for iterative business value realization traceability.
- Drive towards radical business process simplification and moderate this across federated structures of large enterprise customer organizations.
- Advocate for business innovation by mapping Salesforce Customer 360 platform capabilities to the desired customer and employee experience.
- Provide a point of view and good practice advise on business excellence in the field of digital marketing, sales, and service in a prescriptive yet collaborative way.
- Develop a transformation roadmap that bridges vision to execution in an actionable and iterative way.
- Define governance models to help customers achieve their strategic goals through understanding their business strategy and technology needs. And transforming their culture and ways of working by enabling agility, DevOps practices and accelerating time to market.
- Advocate for new ways of working that are rooted in agile principles, lean governance, and human centered design.
- Nurture and manage cultural change and develop adoption strategies for solutions and processes. Understand the importance and impact of psychological safety in any transformation, and ensure this is leveraged to optimise the customer's likelihood of successful value realization.
- Shape large enterprises roll-out initiatives with respective market engagement and enablement strategies.
- Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or initiating volunteering activities.
Requirements/ Skills
- 10+ years consulting in enterprise-level technology transformation programs at large enterprise companies
- 7+ years consulting in the **Banking and/or Finance Services Industry.**
- Extensive client facing experience and effectively build client relationships in multi stakeholder environments.
- **Experience in Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization**
- Convincing consulting presence and presentation / facilitation skills, comfortable collaborating with and presenting to senior stakeholders including C-suite executives.
- Theoretical and practical business process domain expertise in at least one of the areas sales, service, marketing with Banking/Finance Services industry context.
- Experience with key areas of CRM enterprise and solution architecture, ideally including Salesforce platform capabilities across sales, service, and marketing and integrating with enterprise landscapes.
- Ability to shape innovative solutions from initial visioning to realization roadmap utilising design thinking and agile practices.
- Knowledge of the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readiness
- Knowledge of the key business value drivers and success metrics typical of large-enterprise companies
- Ability to analyze and synthesize complex information, working in situations where data may be absent or ambiguous and creative approaches are required
- Strong executive presence and presentation / facilitation skills, comfortable collaborating with and presenting to C-suite executives, including poised, confident objection-handling abilities
- Results-oriented, strategic thinker that enjoys helping customers "cross the chasm" from current state to future state
- Creative, high-energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a "start up-paced" technology company
- Thrive working collaboratively and cross-functionally, particularly

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