Email Marketing Manager

About Darkroom Darkroom is a technology-driven growth marketing firm focused on growth‑stage consumer companies. Founded in 2017, our model blends senior human resources with an agentic technology stack that enhances output, efficiency, and revenue generation for our clients. Our team has driven billions of dollars in trackable revenue across e‑commerce, direct‑to‑consumer, and social commerce programs. We accelerate results through high‑impact digital strategies that unlock gateways to revenue growth, transform marketing operations, and prioritize profitability. About The Role We are looking for a highly innovative, data‑driven Email Marketing Manager to work with some of the fastest‑growing e‑commerce and digital brands. You will join a team of email, SMS, and retention marketing experts to drive client revenue, partner with internal cross‑functional colleagues, and deepen retention and loyalty. You will lead a cross‑functional team to build creative strategies in email and SMS campaign development to help our clients grow. This is a fully remote role supporting a team in the EST time zone and is open to candidates based in Spain, Mexico, Portugal, and Brazil. You should apply if this sounds like you: 5+ years of experience in digital marketing, with hands‑on retention experience. You immerse yourself in scaling personalized D2C/e‑commerce email and SMS programs that build deep customer relationships for clients. You can creatively message the value propositions of any brand’s product catalog to create email and SMS campaigns that customers find engaging, informative, and persuasive. You’re passionate about developing creative customer journeys and loyalty programs that drive ownership and lifetime value. You have experience working in Klaviyo (or a similar ESP) including list segmentation, lifecycle drip automations, and triggered events. Knowledge of Shopify and its tech stack options such as Privy, JustUno, Yotpo, Octane AI is a plus. You have developed SMS and loyalty programming strategies and have experience with SMS platforms such as Attentive, PostScript, SMSBump, or Klaviyo. You are comfortable working in a fast‑paced environment and can project‑manage multiple tasks for yourself, your team, and your clients. You dedicate time to learning and staying on the cutting edge of trends and best practices in DTC marketing. A Day in the Life Serve as the primary retention lead for select clients, developing best‑in‑class retention strategies and leading bi‑weekly client meetings. Report on strategic KPIs for clients, creating insights and actionable recommendations to grow client retention, engagement, and revenue. Develop strategic campaign calendars and prioritize projects designed to scale clients’ email, SMS, loyalty and subscription programs. Project‑manage and delegate campaign briefs to your team, consisting of retention specialists and designers. Review all client briefs and designs for approval before they are sent to ensure campaign quality and accuracy. Assign segmentation and QA for email and SMS campaigns, ensuring flawless delivery to customer audiences. Execute automation/flow logic set‑up, pop‑up builds, and app integrations. Coordinate cross‑departmentally with the Growth, Digital, and Marketplaces teams to develop cohesive campaigns that drive client growth. Working at Darkroom We are not a typical agency. We seek A‑players who want to build something great. There is no room for mediocrity; we move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. Remote‑first culture with a strong community base and hubs in the Bay Area, New York, Philly, Lisbon, São Paulo, and Barcelona. Flexible parental leave benefits to support new parents. Endless opportunities for growth through cross‑functional collaboration. Equal Opportunity Statement Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Senior‑ity Level Mid‑Senior level Employment Type Full‑time Job Function Marketing and Sales Industry Advertising Services #J-18808-Ljbffr