Project Manager

Há 6 dias

Sapucaia do Sul, Brasil Fulcrum Digital Inc Tempo inteiro

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing. Key Responsibilities Program Coordination & Execution Support the planning and execution of initiatives related to contact center and operational readiness. Track tasks, milestones, dependencies, and deliverables across multiple stakeholders. Maintain project plans, status reports, and action-item tracking. Ensure alignment across teams on timelines, ownership, and next steps. Stakeholder Communication Coordinate with business, operations, and technology teams to gather updates and resolve blockers. Facilitate recurring status meetings, follow‑ups, and documentation to drive progress. Identify, document, and escalate risks, issues, and delays, including proposed mitigation actions. Operational Support Assist with initiatives involving call center processes, training readiness, communications, and operational workflows. Support readiness and change management activities to ensure smooth execution and transitions. Required Qualifications Experience supporting cross‑functional initiatives in a project or program management capacity. Strong organizational and prioritization skills, with the ability to manage multiple workstreams simultaneously. Excellent written and verbal communication skills. Ability to ramp up quickly and contribute with minimal onboarding. Availability to start within the next two weeks. Highly Preferred Qualifications Experience in contact center or call center operations. Familiarity with training coordination, operational readiness, or customer support environments. Experience working with nearshore or distributed teams. #J-18808-Ljbffr

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