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Planning Analyst
4 semanas atrás
Overview We are a Brazilian company passionate about the internet, sports, and digital entertainment. We are looking for an analytical, collaborative, and results‑driven professional to strengthen our planning team. What you’ll do Analyze metrics, trends, and performance indicators, identifying opportunities for improvement. Support the definition of goals for the customer support team and optimize support processes. Create and present strategic reports with insights, trends, recurring issues, and overall performance. Contribute to the development and monitoring of action plans focused on improving results. Evaluate resource utilization and support proper workforce sizing. Suggest automations and system improvements to increase operational efficiency. What you’ll bring Strong analytical skills, logical reasoning, and a results‑oriented mindset. Organization and the ability to plan, structure analyses, and turn data into insights. Proactivity in identifying improvements and anticipating needs. Experience with customer support metrics and KPIs, and building strategic reports. Strong communication skills and ability to collaborate with cross‑functional teams. Availability to work afternoon/evening shifts and weekends. Experience with Zendesk and workforce management tools is a plus. Benefits Competitive compensation package Transportation voucher Health plan (Bradesco Saúde Nacional with co‑participation) Dental plan (Bradesco Odonto Nacional) Meal allowance through Caju (flexible benefits card) Access to TotalPass (health & wellness program) Individual learning & development budget Childcare assistance for children up to 6 years old Life insurance Seniority level Entry level Employment type Full‑time Job function Business Development and Sales Industries IT Services and IT Consulting #J-18808-Ljbffr
