Technical Consultant/Manager
3 semanas atrás
【Key Responsibilities】:
1Technical Support:
Provide technical support to customers and field service teams regarding inverter products and systems.
Troubleshoot and diagnose issues with inverters, including installation, configuration, and operational problems.
2Customer Service:
Assist customers in understanding inverter functionality and operational procedures.
Handle customer inquiries and complaints with professionalism and efficiency.
Ensure timely resolution of customer issues and maintain high levels of customer satisfaction.
3Documentation and Reporting:
Document and track technical issues, solutions, and customer interactions.
Prepare and maintain technical support documentation, including troubleshooting guides and FAQs.
Conduct training sessions for customers and internal teams on inverter technology and best practices.
Share knowledge and expertise with colleagues and assist in the development of training materials.
Field Support:
Support field service activities, including on-site visits if required, to resolve complex technical issues.
Collaborate with local technicians and engineers to ensure successful inverter installations and maintenance.
Product Improvement:
Identify opportunities for product improvements based on customer feedback and technical observations.
Work with the engineering team to address product design issues and enhance inverter performance.
【Qualifications】 :
Education: Bachelor's degree in Electrical Engineering, Electronics, or a related field. Relevant technical certifications are a plus.
Experience: Minimum of 3 years of experience in technical support or field service for inverters or related technologies in power distribution products such as transformers、switchgears.
Travel: Willingness to travel within Brazil for on-site support and training as needed.
Work: Hybrid
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