Cloud Support Analyst 1
2 semanas atrás
Overview:The Cloud Support Analyst is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution.What you will be doing:- Troubleshoot and resolve basic issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members- Provide regular and frequent communication to customer with oversight; ensure customer is fully advised as to the progress or delay to the resolution of their issue- Maintain ownership of and accountability for customer requests with oversight; maintain ownership of request and follow through consistently with resolution- Monitor and pick up support cases from customers requesting assistance via internal company system with oversight- Respond to inbound calls for products to support process or production down needs; create case and route to proper queue accordingly- Identifies and submits software defect cases to internal team for review- Contribute to internal documentation to fully reflect all activity related to resolution of support request- Adhere to the Change Control Policy for Cloud environmentsWhat will make you successful:- Associate's Degree in Business or a related field or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job- Experience in a customer service environment preferred- English speaking and writing- Critical thinking and problem solving skills- Organizational, multi-tasking, and time management skills- Collaboration skills, applied successfully within a team as well as other areas- Oral and written communication skills that demonstrates a professional demeanor and the ability to interact with others both internally and externally- Customer services skills- Ability to use sound judgment and appropriately escalate issues for guidance- Able to thrive in a fast-paced environment- Attention to detail- Sharp, fast learner with technology curiosity and aptitude- Ability to work varying shifts on an as needed basis to address customer and partner needs within their business hours- Up to 10% travel time required
-
Cloud Support Analyst 1
3 semanas atrás
São Paulo, Brasil Hyland Tempo inteiroOverview:The Cloud Support Analyst is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution.**Responsibilities**:- Troubleshoot and resolve basic issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members- Provide regular and...
-
Member Support Analyst
3 semanas atrás
Sao Paulo, Brasil Wework Tempo inteiro**About the Role**:WeWork is currently seeking a Tier 1 Support Analyst to support our members and Community teams remotely by staying connected to support requests. This position is based in **São Paulo** and will report directly to the Support Manager.**As a successful **Member Support Analyst**, your responsibilities will include (though will not be...
-
Support Analyst
Há 3 dias
São Paulo, SP, Brasil Mitel Tempo inteiroAt Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Overview: Acting as a technical support analyst for MS Teams Room and...
-
Product Support Analyst
2 semanas atrás
São Paulo, Brasil Infor Tempo inteiroGeneral information- Country- Brazil- City- Sao Paulo- Job ID- 42176- Department- Customer Support- Experience Level- ASSOCIATE- Employment Status- FULL_TIME- Workplace Type- Hybrid- Description & Requirements-A Day In The Life Typically Includes:- Keep customers informed of how and when problems are resolved with focus on retention and reference ability.-...
-
Production Support Analyst
4 semanas atrás
São Paulo, Brasil BairesDev Tempo inteiroProduction Support Analyst - Remote Work Join to apply for the Production Support Analyst - Remote Work role at BairesDev 1 day ago Be among the first 25 applicants Join to apply for the Production Support Analyst - Remote Work role at BairesDev Get AI-powered advice on this job and more exclusive features. At BairesDev®, we've been leading the way in...
-
Support Analyst
3 semanas atrás
São Paulo, Brasil Cognizant Tempo inteiro**Support Analyst L3****Who We Are****What You’ll Do**As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.**Key Responsibilities**- Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl, Python).- Incident...
-
Support Analyst, Tier 1
3 semanas atrás
Sao Paulo, Brasil DocuSign Tempo inteiro**Company Overview**:DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...
-
Transformational Cloud Professional
4 semanas atrás
São Paulo, SP, Brasil beBeeCloud Tempo inteiroWork with a leading IT services company and transform your career in the cloud. Experience in Oracle Cloud Support (P2P) is essential. You should be able to explain real-life scenarios or challenges you've encountered during support and how you fixed them. A day in the life of a support analyst involves collaborating with customers, working on issue...
-
São Paulo, Brasil Matilda Cloud Tempo inteiroMatilda Cloud is a pioneering force in cloud computing solutions, recognized globally for our innovative technology and premium service. Our mission is to empower businesses through transformative cloud solutions, enabling them to achieve unprecedented growth and efficiency. Position Overview: We are seeking a Senior Cloud Engineer / Cloud Solutions...
-
Senior Cloud Engineer
4 semanas atrás
São Paulo, Brasil Matilda Cloud Tempo inteiroMatilda Cloud is a pioneering force in cloud computing solutions, recognized globally for our innovative technology and premium service. Our mission is to empower businesses through transformative cloud solutions, enabling them to achieve unprecedented growth and efficiency. Position Overview: We are seeking a Senior Cloud Engineer / Cloud Solutions...
