Operations Manager

Overview

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About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team & Role

We are looking for an individual with strong operational and analytical skills to lead a strategic project that aims to differentiate our competitiveness in some critical cities. In this role, you will be encouraged to work cross-functionally in different Operations areas, analyze problems, propose solutions, test innovative ideas and work with key stakeholders to leverage our performance in these markets. This is a key position that can make a big impact on the business by improving our value proposition on challenging places.

In this role, you'll be...

• Lead a strategic project and its team;
• Leverage strong execution and implementation skills to make project plans a reality;
• Take big-picture problems and break them into meaningful steps to develop and optimize processes;
• Deep dive into city operations, being able to maintain business as usual strategy while proposing and testing some innovations;
• Build and maintain positive working relationships with cross-functional teams and partners.

We're eager to be in touch because you have...

• Have excellent analytical and strategic thinking skills;
• Are able to break down complex business problems into projects involving multiple areas and features;
• Have SQL, A/B Testing and Excel / Google Sheets knowledge, being able to defend your ideas with data arguments;
• Have an ownership mindset being responsible for the delivery and results of projects;
• Have excellent communication and influential skills to interact with internal and external stakeholders;
• Are able to communicate in English and connect with multi-cultural stakeholders.

You'll love working at DiDi because...

We create user value. We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven. We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration. Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity. Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion. Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Software Development

Referrals increase your chances of interviewing at 99 by 2x

Open roles include: Manager - Global Customer Success Operations; Senior Operations Manager - Strategic Partnerships; Operations Manager - Strategic Partnerships; Strategic Operations Manager (PIX) - Brazil; Senior Air Operations Manager, Amazon Air, Transportation BR; External Operations Quality Manager - Brazil

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