Customer Growth Executive
Há 6 dias
Customer Growth Executive is an individual contributor position within our Retail & Telco Squad in Brazil.Customer Orientation- Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).- Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.- Understand client’s structure and processes around choosing/implementing new solutions.- Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).- Work closely with Customer Success for existing and future SaaS business.- In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).- In cooperation with Revenue Assurance, monitor and take actions to mínimalize health risks (actively involve ensuring financial collections and netting).- Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.Internal initiatives- Power user, and help improving (by providing constructive feedback and ideas) Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU).- Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).- Update all activities regarding client engagements and opportunities in dedicated tools (SF).- Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.Continuous Development- Promote team spirit and nourish critical thinking.- Help mentor and onboard other team members and newcomers.- Have an excellent knowledge of Infobip products, platform, and relevant markets.- Have an excellent knowledge of client's business and ways they (can) use Infobip.- Be up to date with industry trends and competition.- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._
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Customer Growth Executive
Há 7 dias
Curitiba, Brasil Infobip Ltd Tempo inteiroCustomer Growth Executive is an individual contributor position within our Retail & Telco Squad in Brazil. Customer Orientation - Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors). - Serve as a...
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Mid-market Customer Growth Executive
Há 2 dias
Curitiba, Brasil Infobip Ltd Tempo inteiroAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s...
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Mid-market Customer Growth Executive
Há 6 horas
Curitiba, Brasil Infobip Ltd Tempo inteiroAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform...
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Customer Success Executive
Há 3 dias
Curitiba, Brasil Infobip Tempo inteiroCompany Description At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents,...
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Customer Success Executive
Há 2 dias
Curitiba, Brasil Infobip Tempo inteiroCompany DescriptionAt Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents,...
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Customer Success Manager
2 semanas atrás
Curitiba, Brasil Growth Odonto Tempo inteiroPresencial em Curitiba (Centro Cívico)A Growth Odonto está em busca de um Customer Success Manager para integrar nosso time de alta performance.Procuramos alguém movido por resultados, com visão estratégica, perfil analítico e maturidade profissional para acompanhar de perto nossos clientes, construir relações sólidas e garantir que cada projeto...
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Customer Success Executive
2 semanas atrás
Curitiba, Brasil Infobip Tempo inteiroWorking at Infobip means being part of something truly global.With 75 offices across six continents we are not just building technology, we are shaping how more than 80% of the world connects and communicates.As employees we take pride in contributing to the world's largest and only full-stack cloud communication platform.But it's not just what we do—it's...
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Customer Success Manager
2 semanas atrás
Curitiba, Brasil GROWTH ODONTO Tempo inteiroPresencial em Curitiba (Centro Cívico) A Growth Odonto está em busca de um Customer Success Manager para integrar nosso time de alta performance. Procuramos alguém movido por resultados, com visão estratégica, perfil analítico e maturidade profissional para acompanhar de perto nossos clientes, construir relações sólidas e garantir que cada projeto...
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Customer Success Executive
4 semanas atrás
Curitiba, Brasil Infobip ltd. Tempo inteiroWorking at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what...
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Customer Success Executive
3 semanas atrás
Curitiba, Brasil Infobip Tempo inteiroWorking at Infobip means being part of something truly global. With 75 offices across six continents we are not just building technology, we are shaping how more than 80% of the world connects and communicates. As employees we take pride in contributing to the world’s largest and only full‑stack cloud communication platform. But it’s not just what we...
