Senior Quality Assurance Manager

Há 3 dias

Rio de Janeiro, Brasil beBeeAssurance Tempo inteiro

About the Role We are seeking a seasoned Quality Assurance leader to spearhead one of our critical operational units. Management of a team of 30+ remote professionals Quality control of 5,000+ job applications/month (scaling to 10,000+) Direct reporting to the CEO Key Responsibilities We expect you to deliver exceptional results in the following areas: Quality Assurance System Development : Implement regular quality audits and spot-checks, establish KPIs (quality, speed, customer satisfaction), track quality metrics per assistant, identify repeating errors and remove root causes, review difficult cases with the team. Hiring & Onboarding : Design the hiring funnel (screening → test task → interview), hire new assistants within first 1–2 months, maintain a candidate pipeline. Automation & Technology : Work with engineering team: Identify which checks can be automated, create clear requirements and tasks for developers, test and launch automation tools, utilize AI and scripts for monitoring.

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