Senior IT Analyst

Senior IT Analyst & Coordinator Opportunity Location: São Paulo, Brazil Job ID: 42483 The Senior IT Analyst & Coordinator will lead the firm’s technology operations in São Paulo. The role combines leadership and hands‑on technical work, ensuring infrastructure performance, information security compliance, and the implementation of innovative projects. It also involves providing administrative support to Facilities and Operations in occasional demands. Who are we? HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: and Physical Access Control Solutions (PACS) HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting‑edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high‑quality solutions. This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions. Are you ready to make a difference? Join us and help shape the future of security. As a Senior IT Analyst & Coordinator you will support HID’s success by: Infrastructure & Support Management Overseeing servers, networks, systems, and corporate applications, ensuring performance and high availability. Providing advanced technical support and performing root cause analysis to maintain business continuity. Managing Microsoft 365, Windows Server environments, and related enterprise tools. Implementing, configuring, and maintaining workstations for both current employees and new hires. Information Security & Compliance Implementing, monitoring, and resolving cybersecurity incidents. Ensuring adherence to LGPD, ISO 27001, and internal information security policies. Defining best practices and risk controls to safeguard the organization. Team & People Management Coordinating IT tickets, ensuring effective collaboration and service delivery. Aligning with the Austin team for support if IT tickets cannot be resolved locally. Delivering onboarding and continuous training, with emphasis on technology use and information security awareness. Vendor, Contract & Operations Support Negotiating, analyzing, and overseeing contracts with IT, telecom, software, and service providers. Monitoring vendor performance and recommend service improvements. Providing support to Facilities and administrative assistance to Operations in occasional demands. Projects & Innovation Leading system migrations, upgrades, and implementation of new technologies. Driving modernization initiatives to improve efficiency and support business growth. Acting as an interface between technical teams, vendors, and business stakeholders. Your Experience and Background include: Bachelor’s degree in computer science, IT, or related fields. At least 4+ years of solid experience in IT infrastructure, user support, and project coordination. Strong expertise in Microsoft ecosystem (Microsoft 365, Windows Server, Intune, SharePoint, Exchange, etc.). Knowledge of cybersecurity standards (LGPD, ISO/IEC 27001). Experience coordinating projects, managing vendors, and leading teams. Professional certifications (ITIL, cybersecurity, Microsoft, cloud). Native Portuguese. Fluency in English (spoken and written). What we can offer you: Competitive salary and rewards package Competitive benefits and annual leave offering, allowing for work‑life balance A vibrant, welcoming & inclusive culture Extensive career development opportunities and resources to maximize your potential To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds Why apply? Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part‑time job seekers. Integrity: You are results‑oriented, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted. Legal and EEO Statement HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. We are not responsible for any fees related to unsolicited resumes. HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact We make it easier for people to get where they want to go On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it. When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-HIDGlobal #J-18808-Ljbffr