Service Delivery Lead

3 semanas atrás

Sao Paulo, Brasil RDI Software Tempo inteiro

RDI joined the Capgemini group in 2017, which has 270,000 collaborators in almost 50 countries.We value plurality of race, color, religion, gender, gender identity, nationality, sexual orientation, disability and age. To be plural is to value and respect differences. Apply**Our Purpose**Support our partner by increasing product deliveries and leveraging high-end technology to transform the customer experience.**Our Vision**Provide remarkable experience for our PEOPLE and our partner**Responsibilities**- Lead the operation squads to delivery issue fixes and support to the customer ́s global business units- Work with the service delivery team, resolve client complaints and issues, and ensure the team's processes and tasks are carried out effectively- Communicate and develop good relationships with the business, customers, and technical teams- Chair daily calls to co-ordinate open issues and next steps with the ability to prioritize, track and report- Ensure process effectiveness and continuous improvement- Managing risks and escalating appropriately to Sr Management- To lead, guide and coach the team following the agile principles and company ́s process- Guarantee a sustainable development environment within the team- Track service delivery metrics- Use metrics to measure team ́s performance and to drive actions for continuous improvement**Who you are**- At least 3 years of experience working on service delivery model- Minimum 3 years of experience working with Scrum and Kanban method- Experience working in customer-facing positions- First level Kanban (KMP) and Scrum Master (CSM, PSM) certifications are mandatory. Second level certifications are desirable.- Domain of Agile principles and values- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency- Team management skills. Developing teams to high performance- People coaching skills is desirable- Have excellent verbal and written communication skills in English**Personal skills**- Execute for results- Lead change and innovation- Team player profile- Prompted pressure- Behave proactively- Know how to solve problems in an effective manner**What we offer**- High level of autonomy in a laid-back environment- Great learning and networking opportunities with experienced colleagues- An international and multicultural squad- Certifications and Training, partnerships- Language learning program- License for online tech platform and others- Mentoring & Buddy Programs- Job Rotation- Flexible & partial home office policy- Great chances for career growth

  • Product & delivery lead para produtos de ai

    4 semanas atrás

    SAO PAULO, Brasil Stocci Tempo inteiro

    Product & Delivery Lead para produtos de AI O Product & Delivery Lead em AI Solutions será responsável por liderar a governança e a execução dos projetos de inteligência artificial da Stocci, assegurando entregas de qualidade, com previsibilidade e impacto para os clientes. Atuará de forma híbrida: como Product Manager (PM), estruturando a visão e o...

  • Local Delivery Lead LATAM

    Há 7 dias

    São Paulo, Brasil Peloton Consulting Group Tempo inteiro

    Local Delivery Lead LATAM – Peloton Consulting Group About Peloton Consulting Group Recognized on the Inc. 5000 fastest growing companies in the U.S., Peloton is one of the largest and fastest growing professional services firms specializing in Integrated Cloud Solutions for Enterprise Resource Planning, Enterprise Performance Management, Supply Chain...

  • Delivery Lead

    4 semanas atrás

    São Paulo, Brasil FCamara Tempo inteiro

    Descrição da vaga A FCamara está em busca de uma Pessoa Delivery Lead para ser responsável por garantir a entrega bem‑sucedida dos produtos da área de sistemas digitais atuando em uma rede de assistência à saúde multiplataforma. Atuará como ponto central para coordenar equipes técnicas, remover impedimentos e assegurar que os objetivos de...

  • Service Delivery Manager

    2 semanas atrás

    Sao Paulo, Brasil GM Financial Tempo inteiro

    Overview:**Responsibilities**:- Work with relevant Release Manager(s) to ensure defect & bug fixes, non-functional system changes, patches and upgrades are prioritized and planned into block releases and deployed in an efficient and timely manner.- Review all Changes and Releases ready for approval into Pre production and then to Production- Take part in the...

  • Delivery Lead

    4 semanas atrás

    São Paulo, Brasil Grupo FCamara Tempo inteiro

    JOB DESCRIPTION A FCamara está em busca de uma Pessoa Delivery Lead para ser responsável por garantir a entrega bem-sucedida dos produtos da área de sistemas digitais atuando em uma rede de assistência à saúde multiplataforma. Atuará como ponto central para coordenar equipes técnicas, remover impedimentos e assegurar que os objetivos de negócio...

  • Tiktok Commerce

    Há 7 dias

    Sao Paulo, Brasil TikTok Tempo inteiro

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Service Delivery Manager

    2 semanas atrás

    Sao Paulo, Brasil amdocs Tempo inteiro

    **Job ID**:177574 **Who are we?**: **In one sentence**: The Service Delivery Manager of NetOps Managed Services is responsible for the execution and delivery of the Managed Services function within the North America and Latin America region. It is a customer centric role who collaborates closely with internal teams to ensure all production issues are...

  • Service Delivery Manager

    2 semanas atrás

    São Paulo, Brasil Lenovo Tempo inteiro

    Description and Requirements Position Overview The Service Delivery Manager (SDM) is a customer-facing leader responsible for ensuring the consistent, high-quality delivery of Lenovo Workplace Services. Acting as the first line of management for service team leaders and coordinators, the SDM ensures that operations run efficiently, service levels are met,...

  • Is Service Delivery Manager

    4 semanas atrás

    Sao Paulo, Brasil ABB Tempo inteiro

    **IS Service Delivery Manager**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Delivery Lead

    1 semana atrás

    São Paulo, São Paulo, Brasil, - FCamara Tempo inteiro

    DescriptionA FCamara está em busca de uma Pessoa Delivery Lead para ser responsável por garantir a entrega bem-sucedida dos produtos da área de sistemas digitais atuando em uma rede de assistência à saúde multiplataforma.Atuará como ponto central para coordenar equipes técnicas, remover impedimentos e assegurar que os objetivos de negócio sejam...