Senior Salesforce Developer
Há 3 dias
OláA Aggrandize nasceu em 2015 com a missão deengrandecer pessoas e negócios. Guiados por valores como adaptabilidade, colaboração, foco no cliente e visão de dono, oferecemos soluções que transformam desafios em oportunidades.Somos especialistas emPlatform Engineering,Data Analytics,Modern ApplicationseCybersecurity, sempre com o compromisso de impulsionar o crescimento e a inovação de nossos parceiros. Nosso trabalho é mais do que tecnologia; é sobre potencializar resultados.Increase the power of your business.Agora que você conhece a cultura Aggrandize, saiba mais sobre a oportunidade:❇️ O seu papel no time: Configuração avançada de Salesforce Service Cloud: Cases, Queues, Assignment Rules, Case Routing e Escalation Rules; Implementação de Email-to-Case, Web-to-Case e Chat/Messaging para aplicativos e web; Administração de Knowledge Base, Macros, Quick Text, Omni Supervisor, Entitlements e Milestones; Configuração avançada de Omni-Channel: Routing Configurations, Presence Status, Service Channels e Routing Rules; Desenvolvimento de estratégias de priorização e balanceamento de carga entre filas e agentes. Utilização de Omni-Channel Flow (nova arquitetura por Flow Builder); Integrações com canais digitais e sistemas complementares.❇️ O que esperamos de você - Hard Skills: Experiência com Digital Engagement (WhatsApp, SMS, Web Chat, Facebook Messenger etc.); Experiência com Service Cloud Voice (Amazon Connect, Genesys, Talkdesk ou similar); Integrações com Experience Cloud e bots (Einstein Bots, Azion, Sensedia etc.); Administração e automação Salesforce (Flows, Process Builder, Validation Rules, Permission Sets, Dynamic Forms); Familiaridade com Custom Metadata Types, Record Types e App Builder; Boas práticas de governança e versionamento; Deploy via Change Sets/Azure DevOps/SFDX; Conhecimento de User Stories, Test Plans e Cutover Plans; Mapeamento de processos de atendimento e desenho de jornada do cliente.❇️ Diferenciais: Certificação: Salesforce Service Cloud Consultant; Certificação: Salesforce Administrator / Advanced Administrator; Certificação: Salesforce OmniStudio Developer (ou) Platform App Builder; Experiência com projetos de alto volume de atendimento (call center, SAC, suporte técnico, etc.); Conhecimento em reporting e dashboards para KPIs de atendimento (SLA, FCR, CSAT, backlog).❇️ O que esperamos de você - Soft Skills: Adaptabilidade; Colaboração; Visão de Dono; Foco no Cliente.
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Senior Salesforce Developer
4 semanas atrás
Brasília, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue TechnologyLocation: LATAM (Remote) Duration: 6+ Months About the Role Asana’s Enterprise Technology team is seeking a Salesforce Developer with a passion for learning, a drive to take projects from concept to completion, and a talent for solving complex challenges with elegant solutions. This role is ideal for...
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Senior Salesforce Developer
4 semanas atrás
Brasília, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue Technology Location: LATAM (Remote) Duration: 6+ Months About the Role Asana’s Enterprise Technology team is seeking a Salesforce Developer with a passion for learning, a drive to take projects from concept to completion, and a talent for solving complex challenges with elegant solutions. This role is ideal for...
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Senior Salesforce Developer
4 semanas atrás
Brasília, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue TechnologyLocation: LATAM (Remote) Duration: 6+ Months About the Role Asana’s Enterprise Technology team is seeking a Salesforce Developer with a passion for learning, a drive to take projects from concept to completion, and a talent for solving complex challenges with elegant solutions. This role is ideal for...
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Senior Salesforce Developer
3 semanas atrás
Brasília, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue Technology Location: LATAM (Remote) Need to support PST timings Duration: 6+ Months Key Responsibilities Collaborate with Sales, Marketing, Customer Success, and Support teams to understand business goals and design effective Salesforce solutions. Design, develop, and customize Service Cloud features ...
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Senior Salesforce Developer
3 semanas atrás
Brasília, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue Technology Location: LATAM (Remote) Need to support PST timings Duration: 6+ Months Key Responsibilities Collaborate with Sales, Marketing, Customer Success, and Support teams to understand business goals and design effective Salesforce solutions. Design, develop, and customize Service Cloud features including case...
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Senior Salesforce Developer
3 semanas atrás
Brasília, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue TechnologyLocation: LATAM (Remote) Need to support PST timings Duration: 6+ MonthsKey Responsibilities Collaborate with Sales, Marketing, Customer Success, and Support teams to understand business goals and design effective Salesforce solutions. Design, develop, and customizeService Cloud featuresincluding case...
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Senior Salesforce Developer
3 semanas atrás
Brasília, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue TechnologyLocation: LATAM (Remote) Need to support PST timings Duration: 6+ MonthsKey Responsibilities Collaborate with Sales, Marketing, Customer Success, and Support teams to understand business goals and design effective Salesforce solutions. Design, develop, and customizeService Cloud featuresincluding case...
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Senior salesforce developer
3 semanas atrás
Brasília, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue TechnologyLocation: LATAM (Remote)Duration: 6+ MonthsAbout the RoleAsana’s Enterprise Technology team is seeking a Salesforce Developer with a passion for learning, a drive to take projects from concept to completion, and a talent for solving complex challenges with elegant solutions. This role is ideal for...
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Senior Salesforce Developer
4 semanas atrás
Brasília, DF, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue Technology Location: LATAM (Remote) Duration: 6+ Months About the Role Asana’s Enterprise Technology team is seeking a Salesforce Developer with a passion for learning, a drive to take projects from concept to completion, and a talent for solving complex challenges with elegant solutions. This role is ideal for...
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Senior salesforce developer
3 semanas atrás
Brasília, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue TechnologyLocation: LATAM (Remote) Need to support PST timingsDuration: 6+ MonthsKey ResponsibilitiesCollaborate with Sales, Marketing, Customer Success, and Support teams to understand business goals and design effective Salesforce solutions.Design, develop, and customizeService Cloud featuresincluding case...
