Ux/ Ui Lead

Role Overview We are seeking a visionary and hands‑on Design & Innovation Lead to become the beating heart of our Pace Port. You will be the chief advocate for human‑centered design, responsible for leading clients and cross‑functional teams through the end‑to‑end innovation journey. Key Responsibilities Facilitation & Discovery: Lead and facilitate dynamic, high‑impact design thinking workshops, design sprints, and co‑creation sessions with senior client stakeholders to uncover deep user needs and business pain points. Problem Framing: Synthesize complex information from research and workshops to reframe business challenges into actionable, human‑centered problem statements and “How Might We” questions. Conceptualization & Prototyping: Translate abstract ideas into tangible concepts. Create low and high‑fidelity wireframes, interactive prototypes (using Figma), and service blueprints to communicate vision and test hypotheses rapidly. Service Design: Design end‑to‑end service experiences and business models, considering all touchpoints, user journeys, and back‑stage processes to ensure solutions are viable, feasible, and desirable. Client Engagement: Act as a trusted advisor to clients on their innovation and digital transformation journeys, demonstrating the value of design thinking and user‑centricity. Ecosystem Collaboration: Work seamlessly with TCS technical leads, researchers, and domain experts, as well as external partners from startups and academia, to build holistic solutions. Qualifications & Skills Must‑Have: Proven experience in a design thinking, service design, or UX strategy role, preferably within a consulting, innovation agency, or corporate innovation lab. Mastery of virtual and in‑person collaboration tools such as Mural, Miro, or Fig Jam. Expertise in prototyping and design tools, primarily Figma. Proficiency in Adobe Creative Suite is a plus. A strong portfolio showcasing your facilitation skills, design process, and examples of how your work led to tangible business outcomes. Exceptional storytelling and communication skills, with the ability to engage and persuade C‑level executives and large groups. Fluency in Portuguese and English. Ideal Candidate: Has experience working in or with major industries in the LATAM region (e.g., Finance, Agribusiness, Retail). Understands the fundamentals of business strategy and can articulate the ROI of design. Is a systems thinker who can connect user experience to business processes and technology architecture. Thrives in ambiguity and is adept at managing multiple stakeholders in a fast‑paced environment. Is a natural leader and mentor, eager to elevate the design practice within the Pace Port and beyond. What do we offer? TCS Benefits – Brazil: Health insurance Dental Plan Life insurance Transportation vouchers Meal / Food Voucher Childcare assistance Gympass TCS Cares – free 0800 providing psychological assistance (24 hrs/day), legal, social and financial assistance to associates. Partnership with SESC, Reimbursement of Certifications, Free TCS Learning Portal – online courses and live training, International experience opportunity, Discount Partnership with Universities and Language Schools, Bring Your Buddy – referral bonus, TCS Gems – Recognition for performance, Xcelerate – Free Mentoring Career Platform. EEO Statement Tata Consultancy Services is an equal‑opportunity employer. We are committed to diversity and inclusion and provide equal opportunity to all candidates who meet our required knowledge and competency needs, irrespective of any socio‑economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or other characteristics. We promote an inclusive culture and always work for equity. #J-18808-Ljbffr