Network Operation Centre

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world’s leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL’s evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator (“MVNO”) in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

We are looking for a talented NOC Analyst who enjoys working autonomously, communicating effectively and is comfortable working in a fast-paced environment.

This role is based in São Paulo, and we are looking for someone motivated and collaborative, with a strong track record in a similar role at product-led growth companies.

Key Responsibilities

• First/Second tier support of failures on platforms/services, following established procedure, to provide a fix and mitigate the impact to the end customer whenever possible.
• Address internal/external support requests raised via the agreed processes and interfaces.
• Escalate complex incidents to third-level support (internal/external) teams and/or partners with the proper troubleshooting.
• Maintain a repository of documentation, configuration, and procedures to effectively operate the systems, platforms, and services.
• Collaboration with Customer Facing teams, such as Customer Services and Service Delivery Managers.
• Daily collaboration with internal 3rd-level teams.
• Collaborate in Technical crisis management, Incident room activation and closure.

Technical Requirements:

• Degree in Telecom Engineering or Computer Science, or equivalent experience.
• Proven experience in CORE/RAN network troubleshooting with the following network protocols: SS7, MAP, SIP, CAP, ISUP, DIAMETER, among others.

• Knowledge of IoT ecosystem is a plus.

• Ability to manage incidents that involve complex networks, services, and systems.

• Proficient in English and great ability to communicate clearly and concisely.

• Availability to work in a 24/7 shift rotation.

Personal Qualities:

• Able to work independently, with minimum supervision, with strong analytical capabilities, and with a customer-focused mindset.
• Team player mentality to be part of a large, multi-cultural environment.
• Detail-conscious, highly organised and methodical with a strong work ethic.
• Critical thinking and a continuous improvement mindset.
• Experience working in a 24/7 Network Operations Centre environment is a plus.
• Comfortable in a fast-paced, intense, and demanding environment.

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.