Site Performance Manager

Overview Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. IT IS YOUR TIME Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. What you will do Be the Performance Expert: Analyze site-level data to identify downtime drivers - technical, operational, logistical, or procedural. Lead with Influence: Align and influence stakeholders across Caterpillar, Dealers, and Customers - without direct authority - to drive performance improvements. Own the Metrics: Monitor and manage KPIs like equipment availability, parts availability, cost per ton, and uptime. Drive Strategic Projects: Develop and execute performance improvement initiatives based on data insights and site needs. Act as a Consultant: Advise site leadership on application practices and product health strategies. Coordinate the Matrix: Serve as the central point of contact for Caterpillar at the site, coordinating with Product Support, Commercial, and Technical teams. Mitigate Risk: Manage Caterpillar’s business risk and ensure alignment with commercial recovery strategies. What makes this role unique High Visibility: You’ll be the face of Caterpillar at key mine sites. Impactful Work: Your insights and actions will directly improve customer operations and satisfaction. Autonomy & Ownership: Lead initiatives with the freedom to innovate and execute. Collaborative Culture: Work with passionate experts across Caterpillar, Dealers, and Customers. Career Growth: This role is a launchpad for future leadership opportunities in mining and beyond. Skills Technical Excellence: Site operations experience, fleet maintenance, understanding of repair processes, and dealer operations experience. Data Analysis: Strong data analysis skills to identify trends and root causes. Ability to Lead Initiatives from Concept to Execution: Demonstrated success in driving projects from initial idea through to implementation. Relationship Management: Proven ability to build trust and influence across diverse teams and organizations. Skilled in establishing and maintaining healthy working relationships with clients, vendors, and peers. Ability to influence others. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions. Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Basic requirements - Bachelor’s degree preferably Engineering - Pre-Advanced English Top candidates will also have - Deep understanding of mining operations and equipment — this will set you apart. Ability to run complex projects across multiple departments and stakeholders. - Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Project management skills, ability to execute and drive actions. - Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Additional Information Travel: This position may require 40 - 50% travel. Some of the offered benefits*: Medical plan Dental plan Medicines reimbursement Psychological, Legal, Social and Finance Support Program Private pension plan Profit share Meal assistance Christmas basket Transportation Life and personal insurance Extended maternity and paternity leave Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport) *Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains to contact candidates. Available vacancies are only advertised through the company's official channels ( and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment for the purposes of the selection process. For more information click on the link: #LI Posting Dates outubro 22, 2025 - novembro 2, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community. #J-18808-Ljbffr