CS & Operations Analyst
3 semanas atrás
Credix is a FinTech company dedicated to growing businesses in Latin America. Building on our expertise, we now focus on providing a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil with our platform, CrediPay. CrediPay is created to help business grow their sales and improve their cashflow efficiency through seamless and risk-free credit offering. Sellers offer their buyers flexible payment terms at an attractive price point and receive upfront payments. We manage and protect our clients from any credit & fraud risk, letting them focus only on what matters: increased sales and profitability.
Why choose Credix?Become part of a forward-thinking start-up where boldness and a commitment to excellence are paramount, and your personal and professional development is at the forefront.Work alongside a dedicated team of bright individuals driven by an Olympian mindset to excel in every aspect of our operations. Together, we aim to build with velocity, utilizing innovative embedded finance strategies to expand business operations in Latin America.Experience a close and supportive work atmosphere where collaboration thrives, wise judgment guides our decisions, and you can learn, grow, and take on meaningful responsibilities.
About the jobWe are looking for someone to join the Credix Operations team as an Operations Analyst. You love serving clients and providing recommendations on how we can improve efficiency and effectiveness across our organization. You understand the needs of the organization and make changes to streamline operations.
QualificationsFluent in English and Portuguese, both written and verbal.Passionate about the customer journey and willing to embrace a continuous improvement mindset, always seeking ways to optimize processes, improve performance, and innovate.You are open to feedback and willing to experiment with new approaches.Excellent problem-solving skills: you can quickly learn complex systems, break down problems, and develop rigorous and quantitative arguments to inform decision-making.You are proactive and a fast learner.Enthusiastic team player with a strong work ethic, entrepreneurial spirit, and ability to thrive in a fast-paced environment.Strong analytical mindset combined with outstanding interpersonal and communication skills.
ResponsibilitiesSpend 90% of your time on daily customer support operations, ensuring a seamless experience for customers by addressing inquiries, resolving issues, and maintaining high service standards.Act as a key user for customer support systems, ensuring smooth operation and effective use of tools and technology.Represent the customer’s voice within the organization, collecting and analyzing feedback to identify recurring challenges and improvement opportunities.Dedicate 10% of your time to process improvement, redesigning workflows, and implementing enhancements to improve efficiency, reduce resolution times, and scale operations.Maintain and update the customer knowledge center, ensuring it reflects accurate and up-to-date information based on common inquiries and feedback.Support the Product & Growth teams by structuring and sharing customer insights that inform product development and strategic initiatives.
What we offerCollaboration and team spirit thrive best in an in-office environment. Our office provides a vibrant and engaging workspace where team members can connect, innovate, and grow. With access to our offices in Sao Paulo, you’ll immerse yourself in a culture of innovation and collaboration.
But that’s just the beginning - here’s what else we offer:A culture of learning and experimentation: where you are encouraged to explore new ideas and technologiesCompetitive salary package: Your hard work deserves recognition, and we ensure you’re well-rewarded for your contributions.Equity stock options plan: Be a part of our journey towards success and share in the rewards.Paid holidays: Enjoy the flexibility to recharge and rejuvenateoff-sites: Awesome team building, unforgettable memories, and adventures ensured during our team off-sites.
-
CS & Operations Analyst
3 semanas atrás
São Paulo, São Paulo, Estado de São Paulo, Brasil Credix Tempo inteiroAbout CredixCredix is a FinTech company dedicated to growing businesses in Latin America. Building on our expertise, we now focus on providing a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil with our platform, CrediPay. CrediPay is created to help business grow their sales and improve their cashflow efficiency through seamless...
-
Cs Operations Specialist
6 meses atrás
Sao Paulo, Brasil Hub Talent Tempo inteiroThe CS Operations Specialist is responsible for ensuring the smooth operation of our page and focuses on the creation and maintenance of a comprehensive page and the preparation of post-incident reporting. **Responsibilities** - Monitor and maintain the status page with real-time information; - Gather detailed incident information and their timelines for...
-
CS & Operations Analyst
3 semanas atrás
São Paulo, Brasil Credix Tempo inteiroAbout CredixCredix is a FinTech company dedicated to growing businesses in Latin America. Building on our expertise, we now focus on providing a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil with our platform, CrediPay. CrediPay is created to help business grow their sales and improve their cashflow efficiency through seamless...
-
CS & Operations Analyst
3 semanas atrás
São Paulo, SP, Brasil Credix Tempo inteiroAbout Credix Credix is a FinTech company dedicated to growing businesses in Latin America. Building on our expertise, we now focus on providing a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil with our platform, CrediPay. CrediPay is created to help business grow their sales and improve their cashflow efficiency through seamless...
-
CS & Operations Analyst
2 semanas atrás
Sao Paulo, Brasil Credix Tempo inteiroAbout CredixCredix is a FinTech company dedicated to growing businesses in Latin America. Building on our expertise, we now focus on providing a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil with our platform, CrediPay. CrediPay is created to help business grow their sales and improve their cashflow efficiency through seamless...
-
Sr. Business Operations Analyst
2 semanas atrás
São Paulo, Brasil Thomson Reuters Tempo inteiroSr. Business Operations AnalystAre you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!Join our team! As a Business Operations Analyst, you will play a crucial role in gathering critical data, preparing comprehensive reports, and building...
-
Business Analyst
Há 1 mês
São Paulo, São Paulo, Brasil Amazon Tempo inteiroWe are currently seeking a skilled Business Analyst - Operations to join our team at {company}.In this role, you will work closely with our operations team to analyze and improve our business processes, identify areas for cost savings, and implement process improvements.Key responsibilities will include:Collaborating with stakeholders to understand business...
-
Senior Operations Analyst
Há 2 dias
São Paulo, Brasil Hays Tempo inteiroABOUT THE ROLE The operations senior analyst will be managing critical escalated and complex customer inquiries arising from our outsourcing partners. YOU WILL BE RESPONSIBLE FOR: - Customer Support dedicated to VIP clients - Act as the primary point of contact for escalated customer inquiries and complex issues that cannot be resolved by the outsourcing...
-
Head Of Operations
2 meses atrás
São Paulo, Brasil Netvagas Tempo inteiroThe Head of Operations is part of the management team and reports to the Director of Operations. S/ He is responsible for the CS, Sales and Client Operations Brazil unit both internal and outsourced operation. Holds a key role in ensuring operational excellence by applying a strong operational strategy, driving efficiency through initiatives and delivering...
-
Credix | CS
2 semanas atrás
são paulo, Brasil Credix Tempo inteiroAbout CredixCredix is a FinTech company dedicated to growing businesses in Latin America. Building on our expertise, we now focus on providing a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil with our platform, CrediPay. CrediPay is created to help business grow their sales and improve their cashflow efficiency through seamless...
-
Credix | CS
2 semanas atrás
são paulo, Brasil Credix Tempo inteiroAbout Credix Credix is a FinTech company dedicated to growing businesses in Latin America. Building on our expertise, we now focus on providing a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil with our platform, CrediPay. CrediPay is created to help business grow their sales and improve their cashflow efficiency through seamless...
-
São Paulo, Brasil DiDi Global Tempo inteiroTitulo da Vaga: Operations Senior AnalystNome da Empresa: DiDi GlobalLocalização: São Paulo – SPDescrição da Vaga:Being part of the Operations team for DiDi will give you the unique opportunity to help drive growth in one of the fastest growing companies in Latam. You will be involved in the definition and execution of the business operations. This...
-
Operations Analyst
2 meses atrás
São Paulo, Brasil Parfin Tempo inteiroAbout ParfinParfin is the leading web3 infrastructure provider in Latin America. Platform offers institutions an end-to-end solution for digital asset custody, trading, tokenization and management. Clients include many of the largest institutions in Latin America, ranging from banks to crypto native companies.Parfin accelerates the institutional adoption of...
-
Sr. Business Operations Analyst
1 semana atrás
São Paulo, Brasil Thomson Reuters Tempo inteiroSr. Business Operations Analyst Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! As a Business Operations Analyst, you will play a crucial role in gathering critical data, preparing comprehensive reports, and building...
-
Sr. Business Operations Analyst
2 semanas atrás
São Paulo, Brasil Thomson Reuters Tempo inteiroSr. Business Operations AnalystAre you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!Join our team! As a Business Operations Analyst, you will play a crucial role in gathering critical data, preparing comprehensive reports, and building...
-
Head of operations
2 meses atrás
São Paulo, Brasil Netvagas Tempo inteiroThe Head of Operations is part of the management team and reports to the Director of Operations. S/ He is responsible for the CS, Sales and Client Operations Brazil unit both internal and outsourced operation. Holds a key role in ensuring operational excellence by applying a strong operational strategy, driving efficiency through initiatives and delivering...
-
Operations Data Analyst
4 semanas atrás
São Paulo, Brasil Kaizen Gaming Group Tempo inteiroLet's start with the role We are looking for an outstanding Operations Data Analyst to join our fast-growing BI & Analytics team and drive expansion for the departments across Kaizen Gaming in the next phase of an exciting scale-up data journey. The role is mainly focused on topics relevant to Operations like Services & Trading.As a Operations Data...
-
Head Of Operations
2 meses atrás
São Paulo, Brasil Spark Influencer Marketing Tempo inteiroCancel Home Empregos para Head Of Operations em São Paulo > 25 Km 35 Km 50 Km 75 Km 100 Km 70 Head Of Agency Operations Tiktok 19/09/2024 Head Of Agency Operations São Paulo, São Paulo São Paulo Tiktok 19/09/2024 Are you based in the United States? Select your country to see jobs specific to your location. About the Team The...
-
Operations data analyst
3 semanas atrás
SAO PAULO, Brasil Grupo Hub Tempo inteiroWe are looking for an outstanding Operations Data Analyst to join our fast-growing BI & Analytics team and drive expansion for the departments across Kaizen Gaming in the next phase of an exciting scale-up data journey. The role is mainly focused on topics relevant to Operations like Services & Trading. As a Operations Data Analyst you will:Collect data...
-
Cs Operations
6 meses atrás
Sao Paulo, Brasil Bossanova Tempo inteiro**Nível**: Analista **Cursos de**: Administração **Escolaridade**: Graduação - Completo **Tipo de contrato**: PJ **Jornada de trabalho**: 40h semanais Disponibilidade para home-office **Benefícios**: Gympass **Responsabilidades e Experiências desejáveis**: **Principais Responsabilidades**: Coletar, analisar e interpretar dados relacionados à...
