Senior Relations Specialist

1 semana atrás

Sao Paulo, Brasil Booking.Com Tempo inteiro

**We are looking for talented and enthusiastic Senior Relations Specialists to join our Legal team in São Paulo.****Job Summary**- Highest risk/complexity- Significant loyalty, financial and/or brand risk- Coordinating and resolving cases in cooperation with internal departmentsIf needed, these roles will also support the (Senior) Guest Specialist activity.**Key Responsibilities**:- Manages and coordinates high risk/complexity guest cases and if possible prevent negative loyalty, brand and/or financial impact. High risk/complexity guest cases can change over time but can include: all CS Guest Executive, all CS Guest Specialist and all CS Senior Guest Specialist topics and for instance legal issues, government requests, (social) media issues, crime and abuse, incident support, requests from third party entities such as Better Business Bureau (BBB), national Consumer Union organizations, attorney general office- Coordinates high/risk complexity cases through liaising with, updating and driving resolution through cooperation with relevant internal departments.- Ensures a high level of customer service and a positive customer experience, by giving a timely, efficient and professional support- Analyzes data, supply feedback and recommends improvements.- Deals with cases that predominantly require deviation from standard screens, procedures and ways ofworking- Executes operational plans under general supervision and guidance by setting and achieving day-today objectives/targets or service standards.- Serves as an expert team-member that supports CS Guest Executive, CS Guest Specialist and CS Senior Guest Specialist colleagues with questions and help drive improvements**Requirements of special knowledge/skills**:- **Advanced level of English**- ** **Understand the bigger picture and potential impact on our business (media exposure, bad publicity on social media platforms)- Commercial awareness which takes into account Legal Expenses, Brand protection, financial risks (Business/company/branding awareness)- Expert knowledge of internal policies and terms and conditions applicable to guests and partners GDTs/T&C/GDPR/Privacy regulations- Expert knowledge of Guest or Partner procedures and systems- Able to identify and understand legal cases- Deep knowledge of the different legal entities / consumer unions/ governments we deal with, know their impact and conclude decisions accordingly on cases- A fair knowledge and awareness of how different consumer unions communicate and their expectations- Knowledge of questioning techniques**Skills**- Pays high attention to protect brand name and reputation- Applies sensitivity in communication- Actively listens to and understands the customer- Quality vs quantity mindset- Influencing- Professional communication skills both in writing and verbal. Using the adequate language and vocabulary according to the audience's needs- Able to summarize actions- Able to work under pressure, to adhere to deadlines and handles stress well- Customer- Delivering win-win resolutions- Having an investigative approach to problem solving- Taking ownership over cases- Connecting to the customer**Pre-**Employment** **Screening**:

  • Senior Relations Specialist

    2 semanas atrás

    Sao Paulo, Brasil Booking.Com Tempo inteiro

    **We are looking for talented and enthusiastic Senior Relations Specialists to join our Legal team in São Paulo.** **Job Summary** - Highest risk/complexity - Significant loyalty, financial and/or brand risk - Coordinating and resolving cases in cooperation with internal departments If needed, these roles will also support the (Senior) Guest Specialist...

  • Senior Relations Specialist

    Há 7 dias

    Sao Paulo, Brasil Humanity Tempo inteiro

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Senior Relations Specialist

    Há 5 dias

    Sao Paulo, Brasil Humanity Tempo inteiro

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Senior Relations Specialists Team Lead

    2 semanas atrás

    Sao Paulo, Brasil Jobs for Humanity Tempo inteiro

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Senior Relations Specialist

    Há 7 dias

    Sao Paulo, Brasil Humanity Tempo inteiro

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Senior Relations Specialists Team Lead

    2 semanas atrás

    São Paulo, Brasil Booking.Com Tempo inteiro

    We are looking for a Senior Relations Specialists Team Lead to join our team in São Paulo. We are currently looking for a talented and enthusiastic Team Leader to take responsibility for co‑leading the Senior Relations Specialists Team with the focus of supporting the team to help drive technical and procedural knowledge within the LATAM Region. This role...

  • Senior Relations Specialist

    1 semana atrás

    Sao Paulo, Brasil Humanity Tempo inteiro

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Senior Relations Specialist

    Há 7 dias

    São Paulo, Brasil Booking.Com Tempo inteiro

    We are looking for talented and enthusiastic Senior Relations Specialists to join our Legal team in São Paulo. Job Summary Highest risk / complexity Significant loyalty, financial and / or brand risk Coordinating and resolving cases in cooperation with internal departments If needed, these roles will also support the (Senior) Guest Specialist activity. Key...

  • Public Relations Specialist

    3 semanas atrás

    Sao Paulo, Brasil PUMA Tempo inteiro

    **MARKETING****PUBLIC RELATIONS SPECIALIST**:- São Paulo, Brazil**YOUR MISSION**:- Participate in the creation of public relations and communication strategies and plans;- Operationalize strategies and execute PR campaigns to generate brand awareness and/or product story of global and regionally specific initiatives within the local media to ensure local...

  • Supplier Relations Compliance Specialist

    2 semanas atrás

    Sao Paulo, Brasil HH Global Tempo inteiro

    **SUPPLIER RELATIONS** **COMPLIANCE** **SPECIALIST** The Supplier Relations Compliance Coordinator will assist in interactions with suppliers by ensuring the reliability of their information. This person will manage processes with Supplier Relations and Strategic Sourcing team members to ensure supplier compliance according to HH Global requirements and...