Service Delivery Coordinator

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The Service Delivery Coordinator ensures that Baker Hughes maximizes its short and long term revenue, profit and cash collection opportunity by ensuring flawless Service Delivery execution, on time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure the company execute the job in line with customer and company expectations and contract terms and conditions.

• Protecting the health and safety of our personnel and the environment
• Conduct all activities in line with our core values, and non-negotiables, applicable processes, and cultural pillars
• Ensuring the assigned contracts/quotes are fully understood and capitalized upon
• Primary resource for the Service Delivery Manager to assist in executing all activities as outlined in the Manage the Job Cycle process
• Coordinating and monitor all job activities as outlined in the Manage the Job Cycle process across organizational boundaries
• Accountable for the use of Job Center in location to manage the jobs at hand
• Accountable for Technical Review of the job planning, Equipment preparation and people readiness
• Responsible for scheduling and dispatching of resources in line with job requirements
• Responsible for ensuring completion of training and development of Field population
• Primary contact for client for job planning, preparation, execution and close out, and as such, will manage the relationship to ensure business success for the company
• Be familiar with the assigned client's process for MOC (management of change) / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives
• Prompt escalation of issues that can impact service delivery
• Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
• Coordinating with field crews to manage any requirements / mobilizations during the job at the customer well site/location
• Assisting other Service Delivery Coordinators with Technical Peer Reviews

• Have a Bachelor's Degree in an Engineering or other technical degree with proven experience
• Have relevant work experience
• Have excellent communication skills and be fluent in English (verbal and written)
• Proven leadership capabilities
• Good interpersonal skills
• Work from client office up to 50% of the time

• Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive
• Working from client office – be flexible to be present on client office once needed or during the operation
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we\'re committed to achieving net-zero carbon emissions by 2050 and we\'re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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