HR Specialist

Primary Responsibilities:
- Support daily and long-term tactical employee lifecycle processes, including onboarding, offboarding, processing of compensation changes, transfers/talent movement, mobility, time-off and leave, and other responsibilities related to employee administration. Answer questions (e.g. policy, process, transaction, etc.), address issues, and effectively manage escalations as it relates to these areas.
- Serve as Subject Matter Expert providing guidance and direction to employees, HR Business Partners etc. on a wide variety of HR processes, policies and tools.
- Initiate and proactively monitor business processes in Workday to ensure conformance with policy and data integrity. Follow SLAs, escalate as appropriate, and ensure that business processes are closed in a timely manner.
- Take ownership of inquiries ensuring accurate, prompt and consistent resolution. Escalate or transition requests as needed to proper channels, ensure ‘warm’ handoff and exceptional employee experience.
- Collaborate and partner with internal stakeholders to identify, recommend, and implement continuous process improvements that will enhance our operations and employee experience.
- Maintain a high level of data integrity by conducting system wide audits, perform root cause analysis, and proactively addresses data discrepancies.
- Utilize and contribute to knowledge base articles, maintain process documents, ensure scripts are up to date and efficient to maintain business continuity and service levels.
- Ensure legal compliance by managing and implementing applicable policy and process revisions, supporting HR employment audits, and completing any required government reporting.
- Assist with other duties as assigned
Minimum Requirements:
- 4+ years of HR work experience, ideally with experience in process improvement, compliance (state/federal/country employment laws), employee lifecycle (pre-onboarding through off-boarding), and/or HRIS administration
- Bachelor’s degree preferred
- Workday experience strongly preferred
- Strong customer service orientation is required
- Exceptional attention to detail, highly organized, with the ability to prioritize, multi-task, and manage multiple deadlines
- Resourceful problem-solver that can troubleshoot issues independently and drive impactful solutions with the ability to manage complex processes
- Comfortable with ambiguity and demonstrated ability to work well in a fast-paced global environment
- Excellent written and spoken communication skills
- Ability to consistently demonstrate professional demeanor, as well as discretion and sensitivity in handling confidential information
- Ability to project manage and drive through execution
- Must have an innovative and solution-oriented mindset; be curious, think outside in (trends, benchmarks, etc.)
- Solid understanding of end-to-end HR processes
- Ensures compliance with all federal, state, and local laws
- Fluency in Portugue & English highly preferred
Overview:

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