Helpdesk Coordinator

Overview Get AI-powered advice on this job and more exclusive features. The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Benefits Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us Basic Function The System Administrator/Helpdesk Coordinator for Faculty Success (FS) is responsible for planning and implementing Faculty Success and providing training and support to faculty across schools and colleges to use Faculty Success for faculty actions throughout the calendar year. This position reports to the Associate Provost for Faculty Affairs. SUPERVISORY ACCOUNTABILITY The System Administrator/Helpdesk Coordinator is responsible for supervising other helpdesk and training staff. NATURE AND SCOPE Internal contacts include administrators, faculty, and staff at Howard University. External contacts include faculty candidates. PRINCIPAL ACCOUNTABILITIES Develop data solutions to support unit goals and serve as a point of contact for faculty support. Mine, process, and summarize data for Faculty Affairs and Faculty Development activities and initiatives. Convert data into readily understood insights to lead to informed decisions. Develops and maintains proficiency in relevant software and databases to effectively serve as a resource in each unit for data sourcing. Ensures data quality and integrity. Confer with and advise staff, faculty, and others to provide technical advice, problem-solving assistance, and answers to questions. Refer unfamiliar issues to appropriate department personnel. Perform other related duties as assigned. CORE COMPETENCIES Advanced skills in software applications (MSWord, Excel, PowerPoint). Compliance Salary Range Disclosure $65,000-$75,000 Seniority level Entry level Employment type Full-time Job function Information Technology Industries Online Audio and Video Media #J-18808-Ljbffr