Support Professional

Há 4 dias


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Customer Service Specialist The primary objective of this role is to provide top-notch customer support, resolve inquiries and complaints in a timely manner, manage customer accounts, and ensure a positive experience across all communication channels. Respond to customer inquiries via various contact methods (phone, email, chat, social media) in a professional and courteous tone. Identify customer issues, troubleshoot problems, and offer effective solutions or escalate when necessary to ensure the best possible outcome. Update and maintain accurate customer records and account information in our system for seamless service delivery. Stay up-to-date with our products and services to provide customers with accurate information and guidance. Foster positive relationships with customers through empathetic and clear communication. Document customer interactions, track recurring issues, and provide feedback to improve service quality.



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