Quality & Continuous Improvement Lead for People Services- Planta de São Caetano do Sul

3 semanas atrás

São Caetano Do Sul, Brasil General Motors Tempo inteiro

Hybrid - 2 days of home office (Monday and Friday)

Role

The Quality and Continuous Improvement Lead supports People Services Center operations in performing Quality Audits and applying Continuous Improvement strategies. This position leads the implementation of process changes/ improvements and Lean Operating Principles. It is part of a global team responsible for master processes development and review, quality support, continuous improvement systems, operating practices, metrics, case categorization and reporting.

Quality
  • Lead the implementation of People Services Center Quality Assurance plan;
  • Conduct quality audits and calibration sessions with Leadership and Subject Matter Experts;
  • Track quality performance based on Customer Survey feedback and lead improvement effort;
  • Continually analyze and increase the value of the quality system;
  • Capability to create and review Master Processes documentation for supporting People Services Center Operations;
  • Facilitate Quality System (e.g. Master Process, Quality Handbook) and Problem Solving training;
  • Determine customer survey strategies to increase participation rates;
  • Support and validate requirements for Operations and Quality Dashboard development;
Continuous Improvement
  • Implement, lead and support the Continuous Improvement process;
  • Apply Root Cause analysis and develop improvement Initiatives;
  • Understand and train various continuous improvement tools to be applied within the process;
  • Practical Problem Solving;
  • Operational Excellence;
  • Value Stream Mapping and Process Flow Development (e.g. Visio);
  • Capture and report results from continuous improvement activities.
Mandatory Requirements
  • Bachelor's Degree;
  • Knowledge and experience in Operational Excellence methodology;
  • Excellent communication skills in English;
  • Intermediate Spanish;
  • Strong experience in a quality support or operations role.
Desirable
  • Knowledge of 6 Sigma
Behavioral Skills
  • Proven ability to analyze data and present key insights in formal meetings with senior management
  • Proven ability to lead problem-solving projects
  • Excellent presentation and communication skills
  • Negotiation and argumentation skills
Preferred Qualifications
  • Experience as a customer service agent;
  • Working with OpEx (6 sigma) projects;
  • Quality System leadership experience;
  • Training experience.
#J-18808-Ljbffr

  • Quality & Continuous Improvement Lead for People Services- Planta de São Caetano do Sul

    3 semanas atrás

    São Caetano do Sul, Brasil General Motors Tempo inteiro

    Hybrid - 2 days of home office (Monday and Friday) Role The Quality and Continuous Improvement Lead supports People Services Center operations in performing Quality Audits and applying Continuous Improvement strategies. This position leads the implementation of process changes/ improvements and Lean Operating Principles. It is part of a global team...

  • Quality & Continuous Improvement Lead for People Services- Planta de São Caetano do Sul

    4 semanas atrás

    São Caetano do Sul, Brasil General Motors of Canada Tempo inteiro

    Job Description Hybrid - 2 days of home office (Monday and Friday) Overview The Quality and Continuous Improvement Lead supports People Services Center operations in performing Quality Audits and applying Continuous Improvement strategies. This position leads the implementation of process changes/ improvements and Lean Operating Principles. It is part of a...

  • Quality & Continuous Improvement Lead for People Services- Planta de São Caetano do Sul

    3 semanas atrás

    São Caetano Do Sul, Brasil General Motors of Canada Tempo inteiro

    Job Description Hybrid - 2 days of home office (Monday and Friday) OverviewThe Quality and Continuous Improvement Lead supports People Services Center operations in performing Quality Audits and applying Continuous Improvement strategies. This position leads the implementation of process changes/ improvements and Lean Operating Principles. It is part of a...

  • Quality & Continuous Improvement Lead for People Services- Planta de São Caetano do Sul

    Há 3 dias

    São Caetano do Sul, São Paulo, Brasil General Motors Tempo inteiro R$90.000 - R$120.000 por ano

    Job DescriptionHybrid - 2 days of home office (Monday and Friday)Role:The Quality and Continuous Improvement Lead supports People Services Center operations in performing Quality Audits and applying Continuous Improvement strategies. This position leads the implementation of process changes/ improvements and Lean Operating Principles. It is part of a global...

  • Quality & Continuous Improvement Lead for People Services- Planta de São Caetano do Sul

    4 semanas atrás

    São Caetano do Sul, Brasil General Motors Tempo inteiro

    **Hybrid - 2 days of home office (Monday and Friday)****Role**:**Quality**- Lead the implementation of People Services Center Quality Assurance plan;- Conduct quality audits and calibration sessions with Leadership and Subject Matter Experts;- Track quality performance based on Customer Survey feedback and lead improvement effort;- Continually analyze and...

  • Vendedora - São Caetano do Sul

    1 dia atrás

    São Caetano do Sul, São Paulo, Brasil Kidstok São Caetano do Sul Tempo inteiro R$22.807 por ano

    Buscamos Vendedora para Loja de Roupa Moda Infantil e Infanto-Juvenil, loja localizada em São Caetano do SulBuscamos uma Vendedora com experiência em loja de moda com foco no crescimento das vendas. Pró ativa, criativa e com excelente conceito de atendimentoHabilidades:* Experiência acima de 1 ano com vendas.* Ter iniciativa e criatividade para ações...

  • Vendedora - São Caetano Do Sul

    Há 6 dias

    São Caetano do Sul, Brasil Kidstok São Caetano Do Sul Tempo inteiro

    Buscamos Vendedora para Loja de Roupa Moda Infantil e Infanto-Juvenil, loja localizada em São Caetano do SulBuscamos uma Vendedora com experiência em loja de moda com foco no crescimento das vendas.Pró ativa, criativa e com excelente conceito de atendimentoHabilidades:* Experiência acima de 1 ano com vendas.* Ter iniciativa e criatividade para ações de...

  • Continuous Improvement Assistant Work latam

    1 semana atrás

    Caxias do Sul, Brasil BairesDev Tempo inteiro

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • Gerente de Restaurante

    2 semanas atrás

    São Caetano do Sul, Brasil Burger King - São Caetano do Sul Tempo inteiro

    Área e especialização profissional: Alimentação / Gastronomia - Lanchonete, Fast Food, Cafeteria Nível hierárquico: Gerente **Local de Trabalho**: São Caetano do Sul, SP Regime de contratação de tipo Efetivo - CLT Jornada Período Integral Modelo de Trabalho: Presencial Gerencia o restaurante através dos processos e da equipe treinada e...

  • Jardineiro São Caetano do Sul

    Há 4 dias

    São Caetano do Sul, Brasil Agência ama santo andré Tempo inteiro

    Cargo:JARDINEIRO Local:Santa Paula-São Caetano do Sul Atividades:Cortar e podar árvores, arbustos e plantas. Regar plantas regularmente conforme necessário. Recolher e descartar folhas, galhos e outros resíduos de jardinagem. Manter a conservação do solo com adubação e outras práticas. Salário:R$ 1. 635,72 Benefícios:Vale Transporte + Vale...