Operations Support Lead

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
**Essential Job Duties and Responsibilities**
This role should act as the center of the strategy development, planning and execution for the Warehouse & Transportation Operations Support area for Deliver J&J Innovative Medicine. This area works side by side with the logistics operations team in Latin America (11 distribution centers in 9 countries). Responsibilities will involve organizing demands, needs and projects from different areas and stakeholders, ensuring connection between budget, performance, facilities, systems, and strategic initiatives management.
The position creates & enhance the proper capabilities required to drive the regional & global strategy execution, guaranteeing speed and harmonization for standards roll out in all countries for Janssen LatAm Deliver operations.
- Ensure proper organization of demands, projects, goals and needs versus workload and capacity of Operational support team.
- Lead the WH&T and Operational Support team to ask and receive any kind of new capability or project.
- Act as a focal point for any new capability needed and deploy resolution with the team.
- Create and rollout operational capabilities and standards through all Latin America countries.
- Be a benchmark for operational capabilities with deep knowledge of operations and each country specificities.
- Problem solving mindset with great sense of urgency, using creativity to implement complex and disruptive ideas.
- Work closely with analytical and IBP team to proper monitor KPIs and develop action plans when needed.
- Recognize risks and opportunities in all Warehouse & Transportation environment, developing and implementing proper BCPs.
- Lead and partner with project sponsors, project managers, and cross-functional teams to plan, scope and identify requirements and resources for existing and new initiatives.
- Identify short and long-range investment requirements to deploy the operational capabilities across the region.
- Leads governances, communications, and reporting regional operational Leaders and Teams.
- Identify industry-leading practices and perform external benchmarking as required.
- Manages multiple priorities and work in a virtual team environment.
- Adheres to all EHS&S and Compliance procedures.
- Manage team interdependencies to ensure confirm deliverables are best positioned for completion, avoiding duplication of efforts and disconnected processes / steps driving efficient partnership and synergy amongst all key members of the team.
- Guarantee the right level of relationship with our stakeholders to deliver the best-in-class URS & partnership from operational team.
Other duties:
- Identify and champion a talent development strategy (JJSC People Strategy) for high potential and high performing talent for the segment.
- Engage both with internal & external sources to drive continuous improvement for the organization and benchmarks.
- Drive a CREDO based culture across W&T organization.
- Drive a culture of Safety, Compliance & Financial Acumen.
**Qualifications**:
**Required Minimum Education**:
- Bachelor’s degree is required.
- Advanced English and Spanish is a must.
- Other: Advanced degree like MA and MBA preferred.
- Min. 5+ years in end-to-end supply chain related disciplines. Experience in Logistics (warehouse, transportation, customer service and projects) are preferred.
- Excellent organization skills, capacity to receive great amount of information, consolidate and pass on.
- Excellent connection skills, great communication (written and oral) are needed.
- Capacity to create strategic frameworks, project designs and leadership reports.
- Proven ability to go from plan to execution.
- Strategic skills especially in strategic thinking and strategy implementation in a matrix, complex and global environment.
- Ability to drive process improvement and value creation across the business.
- A minimum of a bachelor’s degree is required; a master’s or additional certification is a plus.
- Strong leadership skills managing multiple projects simultaneously that involves internal and external stakeholders.
- Ability to lead by influence as will serve as a focal point for +20 other supervisors and managers.
- Experience managing timelines, budget, risks for each project, and ability to respond flexibly to changing project priorities and work assignments.
- Experience with “agile, scrum, FPX, etc. will be valued.
- Financial and Compliance Acumen.
- Availability for travel (up to 30% time)

---