Concur - Client Reporting Consultant

4 semanas atrás

Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro
We help the world run better
PURPOSE AND OBJECTIVES SAP
EXPECTATIONS AND TASKS
**The Reporting Consultant will**:
- Manage a portfolio of clients and work with each client to craft a reporting strategy;
- Recommend best practice reports for specific client profiles, industries, or use cases;
- Gather business requirements, translate those business requirements into a design, write the reports or dashboards;
- Work with the clients to distribute the results throughout their companies;
- Conduct trainings for clients who wish to learn how to use Cognos or learn more about the data model of the Concur solutions;
- Constantly empathize with our customers and call them whenever necessary;
- Effectively manage expectations that are set with customers;
- Collaborate across teams to provide the best customer experience.
**REQUIREMENTS**:
- Bachelor's or Associates degree in a technical field (completed or in course);
- Knowledge in IT related areas, including BI solutions.
- Good verbal and written communication skills in English. Spanish is a plus;
- Familiarity with customer service and support for software or other IT products;
- Analysis and troubleshooting skills;
- System testing and product evaluation skills;
- Be a team player that is both eager to learn and to teach others;
- Ability to adapt to changing working conditions and assignments.
NICE TO HAVE
- Database, SQL and IBM Cognos skills;
- Functional knowledge of SAP Concur Solutions.
We build breakthroughs together
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
**Requisition ID**: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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