Applications Analyst – Five9, Calabrio, and Concord Fax
3 semanas atrás
Job Overview
Optimize Contact Center Operations Globally — Join HCLTech in Mexico City We are seeking a skilled Applications Analyst with hands-on expertise in Five9, Calabrio, and Concord Fax.
This is your opportunity to work with cutting-edge technologies that support customer experience, workforce optimization, and compliance in regulated environments.
Role: Applications Analyst – Five9 / Calabrio / Concord Fax- Manage and optimize contact center operations using Five9 for call routing and operations, and Calabrio for workforce performance and analytics.
- Handle secure document transmission via Concord Fax, ensuring compliance with data protection standards.
- Collaborate with customer service, IT, and compliance teams to deliver seamless and secure communication workflows.
- Monitor system performance and implement improvements to enhance customer interactions and operational efficiency.
Must be available to work remotely from Brazil during the initial period, with mandatory relocation to Mexico after the probation period.
What We Offer- Be part of a purpose-led organization with a global footprint
- Work on technologies that enhance customer experience and operational excellence
- Collaborate with diverse, cross-functional teams
- Enjoy career mobility, continuous learning, and a culture of inclusion
- Mid-Senior level
- Full-time
- Consulting, Engineering, and Information Technology
- IT Services and IT Consulting, IT System Design Services, and IT System Operations and Maintenance
HCLTech is an equal opportunities employer and welcomes applications from diverse candidates.
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