Head of Delivery Team

Overview

Head of Delivery Team

Location: Remote – LATAM

Type: Full-time

About Ubiminds

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy.

About the Head of Delivery Team

We are looking for a strategic, results-driven, and people-oriented Head of Project Management to lead our Project Managers Team. In this role, you'll inspire, coach, and develop our Project Managers while driving account expansion and uncovering new business opportunities within existing clients. You'll also ensure our Ubiminders have a best-in-class experience — their satisfaction, performance, and retention are critical for our success.

This is a hands-on leadership role for someone with strong commercial acumen, creativity to generate new opportunities, and a passion for building lasting partnerships. You'll build and evolve the Delivery area, implementing best practices and repeatable processes that elevate our operational excellence, maximize account growth, and protect the engagement of every Ubiminder on the team.

What You'll Do as Head of Delivery Team at Ubiminds Leadership & Team Development

• Lead, mentor, and inspire a team of Project Managers, fostering a high-performance, goal-oriented culture.
• Support Project Managers in overcoming challenges, strengthening client relationships, and ensuring they deliver results aligned with Ubiminds' standards.
• Identify skill gaps and development needs, promoting continuous learning and growth within the team.

Account Expansion & Business Growth

• Act as a strategic advisor to clients, identifying opportunities to expand our footprint through staff augmentation, outsourcing, or other solutions.
• Design and execute strategies to grow revenue within existing accounts by opening new positions and increasing the value we deliver.
• Ensure that account growth goes hand-in-hand with high retention — keeping Ubiminders motivated, satisfied, and performing at their best is key to sustainable expansion.
• Work closely with the Sales team to develop proposals and pitch new services, bringing your insights from client interactions to the table.
• Set and monitor account expansion targets, driving the team to meet or exceed growth and retention goals.

Delivery Excellence, Retention & Process Improvement

• Oversee project delivery across accounts, ensuring Project Managers maintain high standards of performance, quality, and client satisfaction.
• Guarantee that Ubiminders are engaged, supported, and positioned for success within client teams.
• Establish routines and frameworks to proactively monitor satisfaction, performance, and potential turnover risks — acting early to address challenges.
• Continuously improve the Delivery function by designing and implementing scalable processes, tools, and best practices.
• Establish and track key performance indicators (KPIs) for Delivery and Retention, using data to make informed decisions and share insights with leadership.

Client Success & Relationship Management

• Build strong, trust-based relationships with senior stakeholders at client companies.
• Help navigate complex challenges, mediate conflicts when necessary, and ensure that we are seen as a true strategic partner.
• Act as an escalation point for complex issues, providing guidance and solutions that align with both client and Ubiminds interests.

Cross-Functional Collaboration

• Partner with Talent Acquisition to ensure alignment between delivery capacity, growth goals, and retention strategies.
• Work alongside People and Sales teams to optimize hiring, onboarding, and employee experience.
• Contribute to Ubiminds' broader strategy, sharing trends and feedback to help evolve our value proposition and go-to-market approach.

Requirements

In Order to Successfully Fill This Position, You Will Need:

Mandatory Skills:

• Native or bilingual proficiency in English and Portuguese.
• Proven experience leading project management, account management, or client success teams, ideally in the tech, outsourcing, or staffing industry.
• Strong commercial mindset with a track record of driving revenue growth within existing accounts while ensuring high retention rates.
• Excellent negotiation, relationship-building, and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Process-oriented, with a knack for designing and implementing scalable frameworks.
• Ability to thrive in a fast-paced, target-driven environment.
• Strong knowledge of software development environments.

About Ubiminds – Our Culture

People First: We are all about people

Challenge Yourself: There's always room for improvement, and continuous improvement is in our essence.

Make It Happen: Be ready to take challenges as they come. It's all about attitude and commitment.

We're In This Together: We work as a team, we thrive as a team, and we evolve as a team.

Averaging On Awesome: We work hard to deliver high-quality services and look forward to exceeding expectations.

Keep It Real: We promise you honesty, transparency, and openness, regardless of the situation.

Perks and Benefits

As Head of Delivery Team at Ubiminds, you will:

• Work in a fast-paced and innovative environment, interacting with leaders of industry-leading companies.
• Rely on a network of partners and allies that will help you convert grit into revenue.
• Choose to work remotely or at our office – we are a distributed team, after all.
• Get your own MacBook (none of that BYOD stuff here).
• Enjoy tasty snacks, soft drinks, and booze at our HQ.
• Get financial support to take part in conferences, meetups, and relevant events.

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