Senior Network Lead

Overview

Job Title: Senior Network Lead

Department: Infrastructure

Job Location: Remote

About us:

Join us in revolutionizing healthcare We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

Our Company Culture:

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.

The Senior Network Lead is a key technical leader responsible for the vision, strategy, and execution of Softheon’s network infrastructure. This role oversees all aspects of network engineering, drives innovation, ensures operational excellence, and leads a team of network professionals. The Senior Network Lead partners with senior leadership to align network initiatives with business objectives and regulatory requirements, while fostering a culture of continuous improvement and collaboration. This is a hybrid role that includes people management responsibilities however, the majority of the role is hands-on: network engineering, troubleshooting, design, maintenance, and direct operational work.

Strategic Leadership & Planning

• Develop and execute the network technology roadmap to support current and future business needs.
• Lead cross-functional initiatives to modernize and secure network infrastructure across on-premises and cloud environments.
• Provide technical leadership and guidance for large-scale network projects and migrations.

Team Leadership & Development

• Lead, mentor, and develop a team of network engineers and administrators.
• Set clear performance expectations, provide regular feedback, and support career growth.
• Foster a collaborative and innovative team environment, encouraging knowledge sharing and best practices.

Network Architecture & Engineering Excellence

• Oversee the design, implementation, and optimization of enterprise network solutions.
• Ensure network architectures are secure, scalable, and aligned with industry best practices.
• Evaluate and integrate emerging technologies to enhance performance, reliability, and security.

Operational Management & Support

• Oversee advanced troubleshooting and resolution of complex network issues.
• Manage critical incident response and root cause analysis.
• Ensure high availability and reliability of network services through proactive monitoring and maintenance.

Security, Compliance & Risk Management

• Define and enforce network security policies and controls.
• Collaborate with the Security Team to address vulnerabilities and ensure compliance with regulatory standards (e.g., GDPR, HIPAA, PCI DSS).
• Lead security assessments and remediation efforts.

Vendor, Stakeholder & Executive Engagement

• Manage vendor relationships and negotiate contracts for network equipment and services.
• Collaborate with senior leadership and business stakeholders to align network strategy with organizational goals.
• Communicate network strategy, risks, and performance to executives in a clear and actionable manner.

Continuous Improvement & Innovation

• Drive automation, process improvement, and operational efficiency initiatives.
• Stay current with industry trends, emerging technologies, and regulatory changes.
• Champion the adoption of best practices and innovative solutions across the organization.

Talent Management

• Partner with the Talent and Infrastructure leadership teams in interviewing, hiring, and onboarding new team members.
• Contribute to building a high-performing team by coaching others, sharing knowledge, and promoting skill development across infrastructure domains.
• Advocate for a collaborative, inclusive, and transparent work culture that aligns with organizational values.

Additional Responsibilities

• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.
• Although we work in a remote-first environment, all roles requires in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience.

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Required Certifications

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)

Preferred Certifications

• Microsoft Azure Fundamentals (AZ-900) - Must get within 90 days of employment
• Microsoft Azure AI Fundamentals (AI-900) - Must get within 90 days of employment
• Microsoft Certified: Azure Network Engineer Associate (AZ-700)
• Other relevant certifications (e.g., AWS Certified Advanced Networking, Juniper, Palo Alto, CISSP, CISM)

Experience

• At least 7 years of progressive experience in network engineering
• Minimum of 1 year supervising, mentoring, or leading technical teams; direct reporting experience preferred but not required.
• Extensive experience designing and implementing enterprise network architectures.
• Proven track record leading large-scale network projects and migrations.
• Experience managing teams and developing talent.
• Strong background in cloud networking (Azure, AWS) and hybrid environments.
• Advanced troubleshooting skills across complex network environments.
• Experience with network monitoring and management tools (e.g., SolarWinds, PRTG, Nagios, vRealize Operations).

Knowledge & Skills

• Deep expertise in networking protocols (TCP/IP, DNS, DHCP, VLANs, BGP, OSPF, etc.).
• Strong proficiency in firewall configuration, VPN technologies, and network security.
• Familiarity with ITIL practices for incident, problem, and change management.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong technical writing and documentation abilities.
• Exceptional communication and stakeholder management skills.
• Ability to influence and collaborate at all levels of the organization.

Attributes

• Strategic thinker with a focus on business outcomes and innovation.
• Proactive, detail-oriented, and results-driven.
• Adaptable and resilient in fast-paced, dynamic environments.
• Committed to continuous learning and professional development.

Softheon offers every full-time employee a comprehensive compensation and benefits package including:

• Base pay for this position ranges from $119,000 to $159,000 per year, plus equity (when applicable), variable/incentive compensation, and benefits. Note that the base pay shown is a guideline and total compensation varies by qualifications, skill level, and competencies.
• Work from home with a one-time home office stipend
• Comprehensive benefits package including health, vision, and dental coverage for you, your spouse, and dependents
• Additional benefits including a monthly wellness stipend and internet stipend, 401K with a match (immediately vested), employee assistance program, disability/life insurance, and parental leave
• 15 days of discretionary PTO based on years of service
• 9 additional paid holidays
• Referral bonuses, discretionary bonus program, spot bonuses, and professional development opportunities

*Please note that candidates applying for this position must reside within the United States.

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.

Join Softheon, and together, we\'ll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare more affordable, accessible, and plentiful. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.